Associate Manager, Hospitality - Robert Hall Winery

Description

O’Neill Vintners & Distillers was founded in 2004 with a simple idea from our founder, Jeff O’Neill, that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. As our family-owned business has grown, so has our belief in business as a force for good—we are proud to be an industry leader in sustainability and a Certified B Corporation.

We are one of California's largest wineries, with operations in Larkspur, Sonoma, Paso Robles, and Parlier, CA. Our award-winning portfolio of consumer brands includes Line 39, FitVine, Harken Chardonnay, Rabble, Charles Woodson’s Intercept, Robert Hall, Allegro Cellars, Ram’s Gate, Substance, ViNO, and BrandyLab.

The Associate Manager of Hospitality plays a pivotal role in overseeing the daily operations of the tasting room, ensuring the seamless execution of exceptional hospitality experiences that prioritize our guests and members above all else. In this dynamic leadership position, you will empower and support the hospitality team to deliver innovative, memorable, and personalized experiences that drive business growth and strengthen brand loyalty. With a strong focus on upholding the highest standards of service, you will inspire and cultivate a culture of excellence, collaboration, and forward-thinking innovation. Reporting to the Hospitality Manager, you will actively contribute to the continuous improvement of operational processes, while fostering a guest-first environment that sets the bar for extraordinary service and sustainability.

The ideal candidate thrives in a dynamic, guest-focused, and team-oriented environment. They build authentic connections and exude professionalism and warmth. They motivate and inspire through connection and understanding and know that taking care of people first: team, guests, members, and the community, is the foundation for exponential growth. 

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Oversee and manage the day-to-day operations of the Tasting Room, ensuring that all activities align with organizational goals. Support the Wine Educators in driving high-performance metrics, including conversion rates, average order values, sales revenue, labor ratios, guest traffic, and CRM engagement. Continuously optimize workflows to maximize operational efficiency and guest satisfaction.
• Facilitate and lead daily team meetings, fostering a cohesive and energized team atmosphere. Inspire a high standard of performance while cultivating a culture of collaboration, innovation, and continuous improvement.
• Take ownership of key operational tasks, including managing opening and closing procedures, cash handling, and financial reporting. Ensure adherence to company policies and standards, while implementing best practices to ensure operational consistency and financial integrity.
• Lead high-level trade, media, and VIP visits, ensuring these experiences are personalized, seamless, and reflective of our guest-first hospitality approach. 
• Collaborate closely with the Hospitality Manager to seamlessly execute events, from intimate gatherings to large-scale tastings. Coordinate logistics, ensure operational readiness, and manage staffing to deliver extraordinary experiences that exceed guest expectations.
• Acts as a brand and sustainability ambassador, demonstrating positive characteristics of exceptional guest service.
• Champion innovative ideas and initiatives to elevate guest experiences and drive business growth. Maintain an agile mindset, actively seeking out opportunities for improvement and embracing new approaches that align with company values. Works collaboratively, is solution-oriented, and demonstrates positive and open communication. 
• Demonstrate exceptional leadership through a strategic, forward-thinking approach. Embrace the company's values and mission, operating with humility, emotional intelligence, and a strong sense of purpose. Recognize the impact of guest and team interactions on long-term business growth, aiming to create lasting relationships and exceed expectations.
• Performs other duties as assigned by the Tasting Room Manager.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Exceptional guest service skills
• Outgoing, engaging, and friendly personality
• 4+ years of experience in the hospitality industry with increasing responsibilities
• Possesses or can develop a solid knowledge of wines and winemaking processes
• Proven ability to communicate with diverse client groups effectively and appropriately
• Is flexible, can manage constantly changing priorities with enthusiasm
• Certification in California Food Handler's Training required within 30 days of employment
• Certification in California RBS Training required within 30 days of employment
• Certification in California Alcohol Server Training required within 30 days of employment
• Valid driver’s license 
• Ability to work weekends and some nights
• Ability to operate a computer POS system. Experience with Tock and WineDirect a plus
• Must be at least 21 years of age

CULTURAL BEHAVIORS

O’Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following: 

• Stand for prolonged periods.
• Perform some repetitive motion activities.
• Coordinate multiple tasks simultaneously.
• Lift, move and stack boxes up to 50 lbs.
• Accurately complete detailed forms and reports.
• Interpret regulations, and/or policies.
• Understand and respond to a diverse population.

WORK ENVIRONMENT:

• Work is normally performed in a tasting room/kitchen/hospitality environment.
• Work is mainly performed both in and out of doors.
• Noise levels are usually moderate but may be moderate to high at time.
• A percentage of work time may be spent in a wine warehouse and cellar where temperatures are cool and noise level is usually moderate.
• Floors may be wet and slippery, proper footwear is required.

O’Neill Vintners & Distillers offers a competitive salary and comprehensive benefits package, including medical, dental, vision, and life insurance coverage, short- and long-term disability, a 401(k) with a company match, Paid Time Off, holidays, and more.

O’Neill Vintners & Distillers is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All candidates must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.