Associate Manager of Community Partnerships

Description

The Associate Manager of Community will work collaboratively with Finance and Administration to manage the Community Partner Network (CPN) program.  This position is responsible for managing the relationship between the San Francisco Parks Alliance, numerous fiscally sponsored projects, and the San Francisco Recreation and Parks Department.  Tasks include contracting, project management, and reporting, to ensure project delivery and contract compliance. Additionally, this position will work  with staff who conduct workshops, training, and an annual conference to support the CPN. The Associate Director will also be responsible for cultivating new business via new fiscally sponsored projects and will interface with Finance & Administration to improve and expand our scope of services. 

DUTIES & RESPONSIBILITIES 

• Manage a fiscal sponsorship program with between 50-80 projects and several million dollars in private and public investment for public spaces, ensuring that all sponsored projects comply with grant agreements and reporting requirements
• Set and manage annual growth targets and budgets for all programs, ensuring alignment and cross-departmental support from capital, activation, finance, administration, development, and marketing teams.
• Oversee the achievement of program goals, coordinating resources effectively across departments to optimize performance and growth.
• Provide high-quality customer service to sponsored projects, including regular check-ins, trainings, and technical assistance as needed
• Utilize Salesforce to streamline operations and enhance customer service, working closely with the organization's Administrative Manager to ensure that the system is optimized for the fiscal sponsorship program
• Cultivate new business via new fiscally sponsored projects, working with other SFPA teams to identify potential partners and oversee the onboarding process for new projects
• Interface with Finance & Administration to ensure that all sponsored projects are properly budgeted, funded, and monitored, and that all financial reports are accurate and submitted on time
• Work with staff who conduct workshops, training, and an annual conference to support the Community Partner Network, ensuring that all programming is of high quality, relevant to the needs of sponsored projects, and aligned with the organization's mission and values
• Develop and maintain program infrastructure, including policies and procedures, handbooks, staff training materials, and other resources as needed to ensure the efficient and effective operation of the fiscal sponsorship program
• Continuously evaluate and improve the fiscal sponsorship program, seeking out best practices and incorporating feedback from sponsored projects, staff, and other stakeholders
• Represent the organization at external events and meetings, building relationships with partners and stakeholders and promoting the fiscal sponsorship program and the organization's mission and values
• Support the Community team with professional development opportunities and increasing responsibilities.

Requirements

QUALIFICATIONS

Length of experience:

• 3+ years of experience managing a fiscal sponsorship program, grantmaking, or similar large-scale community program

Education Experience:

• Bachelor's degree in a related field preferred

Core Qualities:

• Demonstrates commitment to SFPA's diversity, inclusion, and equity statement.
• Passionate about public park experiences and committed to learning about San Francisco parks.
• Adaptable to diverse and multicultural environments.
• Quickly learns and adapts to new concepts and technologies, integrating them into the company culture.
• Possesses a positive and engaging sense of humor.

Professional Skills:

• Proficient in Google Suite, Asana, Airtable, Salesforce
• Demonstrates proficient written and verbal communication skills.
• Exhibits a consistently reliable work ethic, ensuring timely and effective responses to communications.
• Shows resilience in challenges, excelling under pressure with diplomacy and tact.
• Takes a proactive, self-driven approach, excelling independently whether in the office or a hybrid and remote setting.
• Willingness to take on diverse tasks and responsibilities.
• Effective time management and organizational skills.
• Punctual and ready for meetings, and work events

Professional Standards:

• Models exemplary standards of integrity, professionalism, discretion, excellence, and accountability.
• Demonstrates emotional intelligence and self-awareness, fostering confidence and trust.
• Exhibits strong interpersonal skills that promote teamwork and effective collaboration while respecting coworkers.

Job Specific Skills:

• Experience with Salesforce or similar CRM software
• Experience cultivating new business and building relationships with partners and stakeholders

Analytical and Detail-Oriented:

• Combines strategic thinking with meticulous attention to detail.

Customer-Centric Approach:

• Responds promptly and graciously to the needs and requests of others, embodying a customer-centric approach.
• Effectively engages with internal and external stakeholders, demonstrating tact and professionalism.
• Possesses the ability to work and interact with the public and diverse audiences, as evidenced by the customer service experience.
• Ability to work non-traditional hours (evenings, weekends and holidays)

Management Skills:

• Experience leading projects or teams.
• Ability to bring creative solutions to challenges.
• Ability to establish and maintain professional relationships.
• Experience in resolving conflicts within a team or workplace.
• Ability to handle crisis situations effectively.
• Comfort and proficiency in public speaking or presenting information.
• Experience managing projects from conception to completion.
• Demonstrated commitment to continuous learning and professional development.