Associate Manager, Operations

Job Description

Job Description

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.
Jackpocket is looking for an Associate Operations Manager to support our lottery operations at our DC based fulfillment center. As our Associate Operations Manager, you will lead all local personnel and take ownership of all local operational functions, becoming an SME on Jackpocket's playbook. People management will be a critical part of your role; you will lead hiring efforts, training, and development for your team of Operations Associates. The ideal candidate is team-oriented, resourceful, and ready to take on new situations each day. The facility for this role is located in Washington, DC. This is a full-time position.
Responsibilities
Lead and manage Jackpocket's DC based fulfillment center operations on a daily basis
Actively manage a team of employees and participate in day to day lottery ticket processing activities
Facilitate training and ongoing learning and development for staff
Continually evaluate performance and efficiency and implement procedural and tactical improvements
Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved
Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment
Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues.
Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
Effectively communicate with regional and senior level operations management on a regular basis
Qualifications
Willing and able to work nights and weekends
Bachelor's Degree or equivalent relevant experience
Technically proficient and able to perform technical troubleshooting
Able to function independently and complete tasks from start to finish with minimal oversight
Experience hiring, managing, scheduling, and developing a large roster of mostly part time operational staff
Experience with personnel management including hiring and firing, familiarity with DC employment law
Demonstrated experience developing and improving operational processes
Experience working with a high-growth company or fast paced environment
The base salary range for this role is $60,000 - $75,000
This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact [email protected].
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