Associate Manager, Panel Engagement

We are a premier data collection partner in healthcare market research. Founded more than 20 years ago, MedSurvey has a proven track record of growth and success as a result of consistently delivering value for our clients. Simply put, we bring together highly-talented people, real-world data, and proprietary technology to deliver outstanding work. Being a trusted data collection partner for over two decades has created opportunities to work with some of the biggest organizations in the healthcare space.

As a company, our success depends on the people we hire. We are passionate about giving our team the resources and support they need to deliver for our clients. That means investing in continuous training, providing the best tools, and promoting a culture of support from colleagues and leadership alike. We also believe that people do their best work when you trust and empower them to use good judgment to make decisions that have a positive impact on customers and the company. Our culture is rooted in a shared vision of helping our customers succeed, trust and support in each other, transparency and accountability across the entire organization, and a passion for learning and development.

About The Role

The Panel Engagement Associate Manager will focus on helping to ensure that MedSurvey’s panel members have a great experience participating in our healthcare market research studies. In this role, the individual will provide a wide range of customer support that ranges from answering questions about studies to providing updates on project payments. The role will also include working with our project management team to schedule respondents for interviews for our client’s projects. In addition, this role will also actively contribute to recruiting individuals to join MedSurvey’s panel for future research opportunities.

Day-to-day responsibilities include:

• Address day-to-day questions from panel members regarding payment,engagement, and general tech issues


• Assist in the growth of MedSurvey’s community of physicians by contributing to
  community development initiatives


• Assist with daily internal paperwork and data processing tasks.


• Build positive relationships with MedSurvey’s community members to ensure on-going
  engagement with surveys conducted by MedSurvey

Qualifications

• **This job requires in-office training and a hybrid remote position. Applicants will only
  be considered if they live within driving distance of MedSurvey’s Southampton, PA office


• 2+ years in custom service and/or market research


• Outstanding, impactful, and effective verbal and written communication skills


• Strong problem solving and multi-tasking skills


• Results-oriented, customer-centric mindset with great attention to detail


• Strong follow-through, priority management, and multi-tasking skills


• Ability to build positive and strong relationships with panelists and across the organization


• A passion for curiosity and learning and a drive to succeed


• Ability to manage complex challenges and address them head-on


• Inspired by setting stretch goals and putting in the work to achieve them

Benefits

• Competitive base salary, commensurate with experience


• Variable compensation plan based on personal and company performance


• Excellent medical, dental, and vision benefits


• Flexible vacation time that encourages rest and recovery


• Retirement plan with a safe harbor company match


• Hybrid work option, along with a home office equipment budget


• And more…

The Interview Process

We review each resume individually - we don’t rely on an automated system.  If your resume is
a good fit, we use the following process: 

1. Initial phone interview (30 minutes)
2. Hiring Manager interview (1 hour)
3. Team Interview (1 hour)
4. Leadership Interview (1 hour)
5. Final Decision

We have a transparent interview process and will provide timely feedback and updates
regardless of the decision.