Associate Manager - Retail Stores

JOB SUMMARY

The Retail Associate Store Manager plays a crucial role in supporting the Sr Store Manager to increase store efficiency and profitability at BDA Retail Locations. This position involves contributing to the overall operation, management, and leadership of the stores. The Retail Associate Store Manager is responsible for leading and motivating the staff, ensuring exceptional customer service, managing payment processing, utilizing software systems, scheduling, and contributing to the professional development of the team.

DUTIES AND RESPONSIBILITIES

Associate Store Manager in Increasing Store Efficiency and Profitability:

Demonstrate a positive attitude and commitment to all staff members.

Participate in training and performance evaluation processes for the staff.

Ensure compliance with organizational and/or facility labor guidelines and policies.

Generate timely schedules for staff.

Perform opening and closing procedures and conduct all store operations, including customer service, sales, merchandising, inventory controls, and guest interactions.

Report guest feedback to Store Management and/or Director of Retail Operations.

Maintain overall visual presentation of assigned locations by merchandising new products, refreshing visual displays, and keeping guest facing areas clear of clutter.

Effectively operate point of sale systems, including point-of-sale operating systems, back-office retail software, and catalogs.

Accurately verify receipt of inbound product from distribution center.

Operate heat-press based in-store customization of product.

Perform other duties as assigned.

JOB SKILLS AND TRAITS

Strong organization, planning, and communication skills.

Ability to take a proactive approach to addressing issues with guests, employees, or clients.

Strong verbal, written and interpersonal skills.

Can operate and transact quickly and accurately especially during peak hours.

Excellent problem-solving skills.

Time management excellence, with strengths in prioritizing and assigning tasks.

Positive, teamwork and collaboration skills with a proven ability to build strong relationships with internal customers.

Ability to make sound decisions in the face of change or in situations of ambiguity.

Other duties as assigned.

QUALIFICATIONS

Completion of post-secondary courses in business or a related field or relevant work experience.

A minimum of 2 years of customer service experience at a supervisory level.

Flexibility to work a varied schedule, including evenings, weekends, select holidays, with occasional overtime.

Proven ability to lead, manage, and motivate a team of up to 15 employees.

Exceptional cash handling skills (payment processing).

Proficiency with Microsoft Excel, POS systems, and scheduling software.

Excellent communication, customer service, and problem-solving skills.

Enthusiastic, self-motivated, and eager to learn more about the unique retail industry.

Experience in providing performance feedback, coaching, and staff training for professional development.

Knowledge of hockey a plus.

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