Associate Operations Systems Analyst

Must be eligible to obtain, maintain, and carry appropriate Government credentials. 

ESSENTIAL FUNCTIONS 

Facility + Operations Project Management 

• Input, manage, coordinate, and facilitate all tenant service request projects in Yardi Facility Manager, monitoring for accuracy.


• Assist with maintenance and upgrades.


• Provide support to users with questions or problems.


• Facilitate requests from Chief Building Technicians including but not limited to adjusting maintenance schedules, updating asset information, and changing and/or modifying Building Technician access to Yardi Facility Manager.


• Maintain team project calendar to include maintenance schedule, projects, after-hours teams and on-call schedule updates.


• Prioritize services requested and align workload of external and internal resources, including adjusting and redirecting as needed.


• Manage the customer experience and deliver the highest level of customer service throughout execution of service request projects.


• Maintain positive communication and exceptional follow-up with building tenants, vendors, contractors, and internal contacts.


• Ensure timely completion and proper close-out of tickets, ensuring they meet company standards/specifications.

Analytics + Data Optimization 

• Prepare, deliver and analyze reporting related to property management efficiency and financials.


• Prepare and analyze report queries requests from Property Management and Operations teams (including Chief Building Techs).


• Assist with budget preparation for facility systems Operations and Maintenance (O&M) budget lines.


• Assist with required government reports for Facility Systems.


• Perform market research, identify trends in tenant needs, and recommend opportunities for greater efficiency.

Vendor Management 

• Identify new vendors and building services to improve the portfolio.


• Coordinate and monitor access for subcontractors performing maintenance or repair work.


• Work closely with Project Engineering team, providing support with project proposals, coordinating escorts, outages, and required documentation.

Facility Security Program

• Support the Facility Security Program as needed.


• Includes but is not limited to process initiation and scheduling, visitor requests, briefing coordination, visitor administration, escort services, travel requests, file maintenance, etc.


• Effectively communicate with internal Assistant Facility Security Officer (AFSO) and Facility Security Officer (FSO) as well as the USG customer

QUALIFICATIONS:

Education

• High school diploma or equivalent required. 

Further Training

• N/A

Professional Experience 

• 
  

  1-3 years of professional project management-based experience and experience with Government procedures and policies.

  
  


• 
  

  Minimum of four years experience in Computerized Maintenance Management Systems (CMMS), Yardi Facility Manager preferred.

  
  

Computer Skills - 

• 
  

  Proficiency in Microsoft Office and Windows Suite (Word, Excel, Outlook, etc).

  
  


• 
  

  Ability to easily adapt to new and changing technology platforms.

  
  

Mobility - N/A

Other Requirements - 

• 
  

  Ability to work independently and interact across an organization with minimal supervision.

  
  


• Demonstrate a high degree of organization, planning, judgment & time management.


• Exceptional interpersonal and customer service abilities.


• Solid analytical and problem-solving skills to analyze potential impacts and translate research information into viable recommendations for action.


• Ability to prepare and manage projects, bids, and invoices.


• Posses good organizational skills and be detail oriented.


• Maintain a professional demeanor.


• Required to carry and maintain appropriate Government credentials.

Pay Range: $58,000 - $80,000

CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.