Associate PACS Technician

Associate PACS Technician

Washington, DC

Full-time, Exempt

Public Trust

BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government. Our culture is founded on providing all employees with a stimulating environment in which they can maximize their potential. We are dedicated to making a positive impact on our customers by providing high-end technical solutions, outstanding customer service, and continually improving our processes. We provide our staff with the resources they need to achieve success while giving employees the freedom to develop innovative and creative solutions to meet our customers’ needs.

BruckEdwards, Inc. is seeking a skilled Associate PACS Technician to provide day-to-day operational and administrative support for PACS environments. This role focuses on system monitoring, customer support, and processing service requests within a federal security environment. This role includes local travel within Washington, DC, and Maryland to support multiple client sites and requires technical experience across both physical security hardware and PACS software platforms. 

Responsibilities include, but are not limited to:

• Respond to and process Service Request Orders (SROs) through government systems
• Provide day-to-day support to customers, COR, and Program Manager 
• Maintain PACS databases and system records  
• Assist in the preparation of: 
• Weekly status reports
• Contract deliverables 
• Communicate system updates, maintenance activities, outages, and issues to stakeholders 
• Support PACS system administration and ongoing maintenance activities

Required Qualifications: 

• U.S. Citizenship required
• Ability to obtain a Public Trust
• Minimum 2 years of experience supporting PACS or related security technologies
• Working knowledge of: 
• PACS administration and operations
• Windows-based environments 
• Strong communication and customer support skills

Preferred Qualifications: 

• Certified Systems Engineer ICAM PACS (CSEIP)
• Lenel Certified Associate (LCA)
• Lenel Certified Professional (LCP) 
• Familiarity with Lenel or similar PACS platforms 
• Experience within FISMA-compliant environments 
• Understanding of PACS installation, configuration, and programming

Please note this position may require access to sensitive and/or confidential data, it is the responsibility of the employee to acknowledge and adhere to BE’s Ethics and applicable security policies addressing the acceptable use of information system resources.

BruckEdwards is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.