Associate Product Manager

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

Benefits Include

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays
  

PAY RANGE

$58,000 - $72,000

DEFINITION 

The Associate Manager, Restaurant Product assists in translating vision into actionable roadmaps, collaborating with technology and business stakeholders across the brand to enhance our tech stack with a focus on driving sales and improving customer satisfaction. This role’s day-to-day involves the administration of and support of the Zaxbys key platforms and systems that make up the Restaurant Technology stack, inclusive of Par POS, Olo, Crunchtime, Bite, etc.  

ESSENTIAL JOB FUNCTIONS 

Essential duties may include but are not limited to the following: 

• Support and act as a technical resource for cross-functional teams to create, iterate, deploy, and discontinue promotional calendars   

• Collaborate with cross-functional teams, consisting of engineering, quality, operations, marketing, services and sales, to define product requirements, develop product roadmaps, and execute project plans  

• Drive the product lifecycle management of hardware/software from concept through discontinuation while reporting on health and financial aspects of your solution  

• Drive continuous product improvement by gathering and analyzing end-user feedback and monitoring product performance to ensure continued success of products  

• Administer the day-to-day operations of all key products, inclusive of management of change control, deployment schedules  

• Act as an escalation point and provide guidance and support to franchisees in the implementation and integration of technology systems, ensuring compliance with corporate standards and guidelines; Regularly communicate to the organization field regarding key technologies, functional improvements, and process best practices   

• Operate as an escalated support resource for issues related to menu and other configurations for the product portfolio   

KEY COMPETENCIES 

• Know-how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance  

• Proven track record of cross collaboration to launch innovative and creative solutions in an enterprise organization  

• Expert partnership management, product management, product marketing, organization, and presentation skills  

• Analytically driven and comfortable in various data platforms to answer questions and solve problems  

• Lead and develop a team of leaders to continue to scale the business as needs arise   

EDUCATION AND EXPERIENCE GUIDELINES 

• Education:         Bachelor’s Degree in Information Technology or related field  

• Experience:      3+ years in technologist roles, ideally including 1-2+ years of Product Management, Project Management, or Tech Administration experience in an enterprise organization; restaurant technology background highly preferred 

Zaxby’s Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.