Associate Product Manager, Customer Experience

Avant is hiring an Associate Product Manager to help shape and accelerate our Customer Experience (CX) Strategy — this is an exciting time to join the team as we design and build a multi-product platform that helps customers move their financial lives forward — including the launch of a new banking product, new credit-building tools, and a refreshed experience across the entire customer journey. You'll be responsible for owning the CX roadmap and feedback programs, reporting on key metrics, scaling CX strategy through AI-native solutions, and driving cross-functional initiatives across the company.
 

What you’ll do at Avant:

• CX Analytics, Insights & Roadmap — own customer feedback analytics, identify key insights, and build and maintain a CX roadmap that prioritizes features and improvements based on data.

• Customer Feedback Research — create and implement a customer feedback touchpoint strategy (NPS, CSAT, etc.) throughout the customer journey, partnering closely with customer-facing teams like fraud and ops.

• CX Tool Management — manage CX vendors, document best practices and guidelines to enable other teams to independently use the tools so that we can scale effectively, and evaluate new vendors and AI-native tools we can partner with.

• Cross-Functional CX Processes — serve as the CX voice across the organization, defining and managing cross-functional workflows that ensure customer insights inform decisions across product, ops, fraud, marketing, and other teams. Facilitate alignment and remove blockers to keep CX initiatives moving.

• CX Feature Development — partner with product and engineering teams to define, prioritize, and deliver CX-focused features that improve the end-to-end customer experience across Avant's product suite.

Why you’re at fit at Avant:

• 2+ years of product management or relevant experience.

• Strong analytical skills and experience with data analytics, translating insights into actionable roadmap decisions.

• Experience owning and managing a product roadmap with clear metric definition and outcome ownership.

• Strong stakeholder management skills with experience driving cross-functional alignment across departments.

• Experience with customer feedback and CX platforms (SurveyMonkey, Braze, or similar).

• Hands-on experience with AI-native tools (e.g., AI-powered analytics, research, content, or workflow automation) and a demonstrated ability to integrate them into day-to-day work.

• Strong written communication skills, including the ability to write clearly for diverse audiences and craft effective AI prompts to accelerate research, analysis, and content workflows.

• Effective project management skills with the ability to drive initiatives from start to completion.
   

Nice to have

• Fintech, lending, or other regulated consumer services experience.

This role is based on our downtown Chicago Office, located in the Merchandise Mart. We highly value collaboration and our hybrid schedule (M, T, Th in-office) enables flexibility to balance work and individual priorities.

Compensation Range:

The base salary range for this job is USD $80,000 - USD $124,000/ Year

Employees new to Avant typically come in below the midpoint of the pay range. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities. 

[If an outstanding applicant's experience and skill level is above or below the qualifications outlined in the job posting, we reserve the right to make an offer at a different level than the one listed in this job posting, which may have a different compensation range.]

This role is eligible for additional incentives, including an annual bonus. These rewards are allocated based on level, impact and performance in the role.

Our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options

• 401(k) match

• Flexible Time Off

• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)

• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program 

• Lunch Allowance (Fooda) and In-office Snacks

• Summer Fridays 

• Fun In-Office and Virtual Social Events

• And who doesn’t love the swag

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

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