Associate Relations Leader

Summary/Objective

The Associate Relations Leader supervises all contingent MAU associate HR functions, focusing on facility onboarding, payroll, performance, counseling, and attendance tracking to achieve a positive associate experience and meet customer expectations for contingent staffing.

Position Type/Expected Hours of Work:
This is a full-time position. Night shift, 7:30 PM – 6:10 AM. Additional hours may be needed occasionally.

Essential Functions

• Champion and actively promote a culture of workplace safety.


• Oversee and manage standard work procedures and daily operations.


• Accurately process, verify, and maintain comprehensive employee records, including attendance, investigations, performance reports, and termination documentation.


• Utilize logical and strategic problem-solving methods to identify and resolve workplace issues.


• Continuously seek opportunities to improve and streamline work processes.


• Develop, track, and administer all Corrective Action documentation with accuracy and consistency.


• Encourage innovation by exploring new methods within established guidelines.


• Support new initiatives by maintaining a solution-focused, results-driven mindset.


• Demonstrate adaptability, creativity, fairness, discretion, and trustworthiness in all interactions.


• Handle confidential information with professionalism and care.


• Maintain consistent communication with Section Leaders and Managers.


• Build strong, collaborative relationships with key stakeholders, including associates, clients, and team members.


• Apply active listening, critical questioning, motivation, influence, and sound decision-making skills to assess risks and seek guidance when necessary.


• Plan and execute activities that enhance associate and client engagement, such as regular check-ins and proactive feedback collection.


• Facilitate new hire orientations, clearly explaining company policies, benefits, and procedures.


• Effectively communicate company policies, their relevance, and the importance of compliance.


• Participate in daily shift start-ups and production meetings.


• Dedicate approximately 80% of time to associate and client engagement.


• Provide on-site support to colleagues, promoting continuous improvement and development.


• Perform additional duties as assigned.

Competencies

• Communication proficiency


• Interpersonal Skills


• Leadership Management


• Customer/Client Focus


• Problem solving/analysis


• Technical/Analytical Skills


• Excellent communication skills

Required Competencies for all MAU Staff

• Ethical conduct


• Personal Effectiveness/Credibility

Required Education and Experience

• Bachelor’s degree or High School Diploma/GED with 2 - 5+ years of supervisory/leadership experience


• Combination of education and experience

Preferred Education and Experience

• 2 – 5+ years of employee supervision/human resources experience


• Root cause analysis training (5 Whys, Fishbone, etc)

Supervisory Responsibility

This position can supervise the following positions:

MAU Associates

Administrative Support

Career Path Progression from this position

On-Site Supervisor

Business Unit Leader

Work Environment or Working Conditions

The working conditions and environments are created by our customers’ facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature-controlled environments to GMP clean room required. 

Physical Demands

This position may require the following to be performed with or without reasonable accommodation:

• Ability to lift 5- 20lbs periodically and 50lbs on occasion


• Ability to stand/walk for up to 12 hours


• Ability to climb stairs multiple times a day

Travel

This position requires up to 5% travel.

EEO Statement

MAU is an Equal Opportunity Employer. Minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.