Associate Relations Leader

Summary/Objective

Under the general supervision of the Business Unit Leader, the Associate Relations Leader’s role is to ensure effective collaboration with all stake holders as well as provide proactive management of associate performance.  Ensure that customer key performance indicators are achieved. Supervise all contingent MAU associate HR functions with a focus on facility on-boarding, payroll, performance counseling and attendance tracking to achieve a positive associate experience and meet customer expectations for contingent staffing.

Position Type/Expected Hours of Work: 

This is a full-time position, with typical work hours being 6:30/7:00pm to 6:00am. Additional hours expected, as needed.

Essential Functions:

• Actively promote a safe work culture.


• Manage standard work activities.


• Process, verify, and maintain documentation for each employee, including such information as absences, investigation, reports on performance, and dates of and reasons for terminations.


• Audit time records.


• Identify issues and assess problems using a logical problem solving approach.


• Identify opportunities for improving and streamlining work processes.


• Research, generate, and administer all Corrective Action documentation.


• Try new ways of doing things within appropriate boundaries.


• Support new initiatives by demonstrating ability to focus on positive outcomes.


• Demonstrate effective oral and written communication skills.


• Exhibit flexibility, creativity, consistency, fairness, discretion, and trust.


• Recognize confidential information and manage appropriately.


• Maintain daily interaction with Section Leaders/Managers.


• Establish collaborative relationships with stakeholders.


• Exercise listening, questioning, motivating, influencing, and decision making skills to evaluate risks and seek advice when appropriate.


• Plan ahead for activities related to customer engagement (Associate and Client – ie. Proactive solicitation of feedback, frequent scheduled check-ins)


• Conduct orientations and onboarding, explaining company personnel policies, benefits, and procedures to employees.


• Demonstrate ability to articulate policies, their applications, and the importance of adherence.


• Participate in daily start-up shift and production meetings


• Spend 80% of time on floor engaging with customers – Associates and clients


• Support on-site colleagues on process improvement, personal and professional development.


• Promote referrals of potential candidates to the branch for placement opportunities with MAU.

Competencies

• Effective Communication and Presentation Skills


• Collaborative/Team Player


• Payroll


• Flexibility


• Customer service


• Reporting and Analytics


• Organizational Skills


• Initiative/Self Starter


• Problem Solving


• Time Management


• Planning and Execution


• Decision Making/Good Judgement


• Servant Leader


• Strategic Thinking


• Business Acumen


• Results Driven


• Thoroughness


• Coaching and Counseling


• Investigations


• Terminations


• Conflict Resolution


• HR Compliance/Law


• Benefits


• Emotional Intelligence


• Modeling Good Behavior

• Above average computer proficiency

Required Competencies for all MAU Staff

• Ethical Conduct


• Personal Effectiveness/Credibility

Required Education and Experience

• Bachelor’s degree; 2-5 years supervisory/leadership experience or a combination of education and experience

Preferred Education and Experience

• 2-5 years manufacturing supervision/human resources

• Lean Greenbelt


• Root cause analysis training

Supervisory Responsibility

This position can supervise the following positions:

MAU Associates

Administrative Support

Career Path Progression from this position

On-site Supervisor/Manager

Business Unit Leader

Headcount Leader

Safety Specialist/Manager

HR Business Partner

Staffing Specialist/Supervisor

Other Corporate Support Functions

Work Environment or Working Conditions 

The working conditions and environments are created by our customer’s facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles.  Environments may vary from non-temperature controlled environments to GMP clean room required.  

Physical Demands 

This position may require the following to be performed with or without reasonable accommodation. 

• Ability to lift 5- 20lbs periodically and 50lbs on occasion 

• Ability to stand/walk for up to 4 hours 

• Ability to climb stairs multiple times a day 

• Ability to sit for up to 4 hours 

Travel 

• Travel is not required for this position. 

EEO Statement 
MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.