Associate Relations Leader

Summary/Objective

The Associate Relations Leader’s role is to interact with and support the MAU personnel assigned to the customer site and ensure that key customer performance indicators are achieved. Specifically manage HR functions with a focus on payroll, performance counseling, and attendance tracking.

Essential Functions

• Process, verify, and maintain documentation for each employee, including such information as absences,


• investigations, reports on performance, and dates of and reasons for terminations


• Audit time records and process payroll


• Use sound judgment to evaluate risks and seek advice when appropriate


• Identify issues and assess problems using a logical problem-solving approach


• Identify opportunities for improving and streamlining work processes


• Audit and authorize all required paperwork


• Support new initiatives by demonstrating ability to focus on positive outcomes


• Demonstrate effective oral and written communication skills


• Exhibit flexibility, creativity, consistency, fairness, discretion, and trust


• Listen to and use new information appropriately


• Daily interaction with Section Leaders/Managers


• Establish good rapport with Management


• Exercise listening, questioning, motivating, influencing, and decision-making skills


• Plan ahead for activities related to customer service


• Explain company personnel policies, benefits, and procedures to employees.


• Demonstrate ability to articulate policies, their applications, and the importance of adherence


• Facilitate daily team meetings

Competencies 

• Strong analytical, math and reasoning abilities


• Communication proficiency


• Customer/Client Focus


• Problem solving/analysis


• Excellent communication skills

Required Competencies for all MAU Staff

• Ethical conduct


• Personal Effectiveness/Credibility

Required Education and Experience

• High School Diploma Required


• Two of human resources/employee relations experience

Preferred Education and Experience

• Bachelor’s Degree


• HR Certification (PHR or SHRM-CP)


• Lean Greenbelt


• Root cause analysis training

Supervisory Responsibility

This position can supervise the following positions:

MAU Associates

Administrative Support

Career Path Progression from this position

Staffing Supervisor

Site Supervisor

Outsource Supervisor

Other Corporate Support Functions

Work Environment or Working Conditions

The working conditions and environments that are created by our customer’s facilities both in administrative areas and manufacturing environments. Working conditions will typically be manufacturing or warehouse settings that may include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-air conditioned (hot/cold) environments to GMP clean room required.

Physical Demands

• Ability to lift 5- 20lbs periodically and 50lbs on occasion


• Ability to stand/walk for up to 12 hours


• Ability to climb stairs multiple times a day

Travel

Limited travel will be required but prefer the ability to travel overnight.

EEO Statement

EOE/Vet/Disabled

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.