Associate Relations Specialist

Job Description

Job Description

REPORTS TO:

Human Resources Director
HOURS: Monday-Friday; 8am-5pm
PAY:

$60,000/salary + based on experience

After a period of in-person training and time working onsite with your team, this role has the option to work remotely 1-2 days per week, depending on business needs. (Work from home is in WI only at this time). In general, the timeframe to start a work from home rotation tends to be 3-6 months. Note that there will be situations when the associate may choose or be asked to return onsite, which would be coordinated and scheduled in advance.
4imprint Group plc is a leading direct marketer of promotional products operating across North America, the UK and Ireland. The Group has a premium listing on the London Stock Exchange and is a member of the FTSE 250. The Group has grown rapidly, consistently achieving double digit organic revenue growth and in 2022 surpassing the strategic target of $1bn in revenue. With a proven business model and a clear strategy, the Group’s expansion and success is set to continue.
We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.
As an associate relations specialist you’ll be responsible for guiding managers and team members on problem solving, dispute resolution, compliance, discipline, and policy and procedure interpretation.

Here’s what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.
Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
Advise, coach and counsel managers on associate

relations/disciplinary

actions, while guiding managers through complex issues and supporting business objectives, mitigating risk, strengthening manager effectiveness and facilitating associate engagement.

Guide managers and team members on problem solving, dispute resolution, compliance, discipline, and policy and procedure interpretation.
Guide managers and team members through the performance improvement process and the write up process.
Analyze PTO balances and time off information to provide guidance to managers regarding attendance concerns.

Conduct and document investigations ensuring confidentiality, equity and timeliness. This includes, but is not limited to, scheduling, composing and conducting investigation interviews, related meetings, and internal training coordination.

Identify issues, facts, policy violations and other culture/values that impact the workplace and recommend plan of action.
Ask questions of managers and team members to understand others’ perspectives.

Address associate-raised concerns.

Treat all concerns raised by associates with diligence and care, making sure the concerns are heard and that the associates are given a voice.
Provide support to associates on associate relations questions and inquiries regarding policies and procedures in a timely and professional manner.
Investigate associate concerns to ensure they are addressed in accordance with relevant laws, company policies, and procedures.

Analyze associate relation trends with leadership and help develop proactive strategies, solutions, programs, and policies.

You might be a fit for this position if you are:
Able to develop solid working relationships and deliver remarkable customer service to internal and external individuals.
Someone with a strong sense of ownership and resilience.
Able to work without close supervision, produce quality work, and handle periodic special projects independently, while maintaining focus and a sense of urgency in an environment with frequent interruptions and crucial deadlines.
Someone with excellent written and oral communication skills, critical thinking skills as well as expert conflict resolution skills.
Focused on the details that matter.
Able to maintain extreme confidentiality, impeccable trustworthiness, empathy and discretion while keeping calm in stressful situations.
A self-starter who takes initiative, while working independently and in a team environment.

Required

education/experience:
Bachelor’s degree in human resources or related field.
5 or more years human resource generalist experience or equivalent experience.
Strong understanding of state and federal employment, labor law, and government compliance requirements.
Demonstrates ability to build authentic relationships across lines of diverse individuals.
Proficient with computers and Microsoft Word, Outlook, and Excel.

Work Environment:
4imprint has a drug-free workplace policy.
An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.
Regular and predictable attendance.
Ability to effectively communicate with others (verbally and in writing).
Ability to enter data.
Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh and Appleton Wisconsin offices.
H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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