Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Renewal Sales Representative – Kepware Industrial Connectivity Solutions

About the Role:

At Kepware, we provide powerful industrial connectivity software that helps businesses integrate and optimize their operations. Our software licenses are sold through inside sales and strategic account teams to a diverse range of customers, including end-users, systems integrators, OEMs, and resellers. Each new license includes one year of support and maintenance to ensure our customers get the most from their investment.

As a Renewal Sales Representative, you’ll play a key role in maintaining strong customer relationships by managing the renewal process for our software licenses. You’ll be part of a collaborative team that ensures customers continue to receive the support they need, while also contributing to our overall growth and success

What You’ll Do:

• Manage a Renewal Pipeline: Proactively engage with customers to inform them of upcoming renewals, consolidate contracts, and ensure timely renewals.
• Collaborate Across Teams: Work closely with inside sales, strategic accounts, and technical support to ensure customers renew the correct licenses and maintain active support coverage.
• Support Customer Success: Respond to inbound inquiries from customers whose support contracts have lapsed, and guide them through the process of reactivating their coverage.
• Drive Process Improvements: Contribute to team initiatives aimed at improving our sales processes and increasing renewal rates.

What We’re Looking For:

We’re seeking individuals who are:

• Detail-Oriented: You’re organized and meticulous in managing multiple tasks and customer interactions.
• Strong Communicators: You have excellent written and verbal communication skills and can clearly explain complex information.
• Customer-Focused: You enjoy building relationships and helping customers find the best solutions for their needs.
• Self-Motivated: You’re driven to meet goals, grow professionally, and contribute to team success.
• Tech-Savvy: Experience with Salesforce or similar CRM tools is a plus.

Why Join Us?

We believe in fostering a supportive, inclusive, and growth-oriented environment where everyone can thrive. Whether you’re early in your career or looking to bring your experience to a new challenge, we welcome diverse perspectives and are committed to your success.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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