Associate Service Center Admin I

Do you enjoy bringing order to busy workdays and helping your teammates stay on track? As a Corporate associate, you keep work organized and moving. You’ll partner closely with others, solve everyday challenges and provide the support teams need to stay organized and get results.

Position Summary: 

Act as a first point of contact for all associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality.  Record all interactions in the case management system, resolve, record resolution, and close case.  Forward all interactions requiring research or more in-depth analysis/response to subject matter experts.  Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation.  Work toward continuous improvement and skills building.  

What You Will Do: 

Grow Our People  

• We care deeply about people, enjoy diversity and develop talent to get the best out of all of us 

Obsess Over Customers  

• We delight our customers with innovative products and experiences that support a healthier future for people and planet 

Win Together  

• We collaborate across boundaries to deliver on our strategy and purpose 

Operational Excellence 

• Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors  


• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service  


• Recognize when escalation to a subject matter expert or to the Supervisor is necessary  


• Record the details of each call or self-ticket.  Maintain confidentiality of all information.  


• Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures  


• Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives  


• Participate in ongoing training to improve expertise, customer service skills and productivity   

What You Will Bring: 

• High school diploma and 2-3 years’ experience working in an office environment    


• Experience in delivery of customer service 


• Experience in HR and payroll processes and procedures 


• Experience in a customer service call center preferably 


• Intermediate MS Office skills 


• Excellent listening and telephone skills    


• Ability to ask relevant questions, clarify incomplete information and summarize key points   


• Good data entry skills with a high attention to detail to provide accurate information 


• Able to manage multiple priorities on an ongoing basis

Hourly Range: $20.49 - $27.31

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary.  Additional factors considered in extending an offer include, but are not limited to, responsibilities of the role, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable law. 

This position will be on-site at the Giant Food Headquarters in Hyattsville, MD.

WHY GIANT

Come join a culture of care with opportunities to better yourself professionally and personally. A place where you can truly GROW, CARE, BELONG.

GROW through benefits like tuition reimbursement, scholarship & grant programs, leadership development, career advancement, continuous learning opportunities and access to Market USA Credit Union.

CARE is provided through our comprehensive healthcare, life insurance, paid parental leave, wellness programs, a 401k plan with up to a 5% company match, paid time off, employee assistance programs, and wellbeing resources to support you on and off the job.

BELONG through Business Resource Groups (BRGs), rewards & recognition programs, community outreach and countless volunteer opportunities that connect us with the communities we serve.

Join our team and explore the full range of benefits available and become part of our 90+ year legacy. Because food makes us a grocery store, but our people make us GIANT.