Associate Service Desk Analyst

About This Role: 

Under close supervision, the Associate Service Desk Analyst provides first-level hardware and software support for computer and phone environments. This role serves as the initial point of contact for IT support requests, assisting users in both on-site campus environments and remote home office locations, while escalating more complex issues as needed.

Demonstrates behavior that is consistent with the company’s values of Customer Satisfaction, Innovation, Family, and Social Responsibility.

Essential Job Functions/Tasks:

• Supports phone, email, and ticket queue coverage


• Provides first-level technical support for installing, configuring, and troubleshooting standard software applications and hardware systems.


• Assists users with access to corporate systems, including email and collaboration tools.


• Receives hardware purchases and update Service Desk inventory logs.


• Supports daily Service Desk operations, including device preparation.


• Documents incidents and resolutions in the ticketing system to ensure prompt and satisfactory resolution to issues.

Education/Training Required and Preferred:

• Associate’s Degree in IT or a related field or a combination of education and relevant work experience.

Experience Required and Preferred:

• Minimum 0-1 years of progressive IT support experience.

What You Bring:

• Basic hardware and software knowledge.


• Strong customer service skills.


• Good communication skills.


• Ability to learn new technologies

What We Offer:

• Amazing corporate culture - we walk the walk when it comes to our values!


• Beautiful 20 acre park like campus with creek and walking trails


• On site wellness center with personal training, fitness classes and massage


• FUN company events!


• Company donation matching and volunteer rewards


• Career development opportunities and profit sharing bonus

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers 

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings. 

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic.

The hourly rate for this opportunity ranges from $22.50 to $28.00

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.