Associate SQA Engineer (Math)

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

This entry-level position supports the Software Quality Assurance team in verifying the mathematical accuracy, statistical integrity, and regulatory compliance of game math models, paytables, and RNG-driven outcomes across Arrow International's electronic and social gaming products. The Associate SQA Engineer (Math) works under the guidance of senior team members to validate probability calculations, payback percentages, hit frequency, and volatility metrics before products are submitted for regulatory approval or released to market. Will interface with Game/System Development and Math/Systems staff to resolve issues in a timely manner, and will develop a working understanding of software test methodologies and procedures to ensure testing efficiency and high quality. 

Primary Roles and Responsibilities

• Use programming skills to create validation programs that check the accuracy of game math
• Execute test plans and test scripts to validate game math models, pay tables, and probability calculations for new and existing products
• Follow all the SQA Work Instructions daily
• Verify RTP (return-to-player), feature calculations against game math specifications
• Submit and track any math-related discrepancies or product issues found during testing to ensure that they are resolved
• Utilize spreadsheets, statistical tools, and required databases to analyze and confirm game outcome distributions
• Provide input to the weekly project status report for each assigned project
• Provide detailed testing notes and a completion report at the end of each project
• Participate and provide input during root cause analysis for identified math or statistical discrepancies
• Interface with Game Development and Math/Systems teams to effectively communicate and resolve reported issues in a timely manner before the gaming product is released
• Develop a working understanding of software test methodologies, statistical validation techniques, and the overall product development lifecycle
• Reproduce issues, when necessary, to assist Development in identifying the root cause of math-related defects
• Escalate project risks or blockers to senior SQA Math team members and management, as needed

Other Duties and Responsibilities

• Assist the SQA Department on special projects
• Support process improvement initiatives within the Math QA function
• Build working relationships with upstream teams (Game Math, Systems, Development) that have a direct impact on Software QA
• Continue to develop technical and statistical skills through on-the-job training and mentorship from senior team member

Experience and Education

• Bachelor’s Degree in Mathematics, Statistics, Actuarial Science, Computer Science, or a related field preferred 
• 0 - 2 years of relevant QA, mathematics, or statistical analysis experience; recent graduates encouraged to apply 
• Academic and/or working knowledge of Microsoft Excel, including formulas, pivot tables, and statistical functions 
• Proficient in C++, C# and/or similar Object Oriented languages 
• Academic and/or work experience with probability, statistics, or discrete mathematics coursework 
• Basic knowledge of the gaming industry and game math concepts (RTP, volatility, hit frequency) a plus 

Preferred Skills

• Knowledge or experience with Object-Oriented programming languages
• Knowledge or experience with Python, VBA, or other scripting languages for data analysis a plus
• Knowledge or experience with SQL a plus
• Working knowledge of probability, statistics, and combinatorics
• Working knowledge or experience with TestRail
• Working knowledge or experience with the JIRA Defect Management tool
• Working knowledge of RNG (random number generator) concepts and game math principles a plus
• Working knowledge of Agile methodologies a plus
• Excellent written and oral communication skills
• Ability to communicate and collaborate with other team members
• Ability to work in a fast paced, deadline-oriented environment
• Detail-oriented and organized
• Capable of providing input and potential solutions to identified issues
• Ability to work well with guidance from senior team members while building independence

PHYSICAL DEMANDS/WORKING CONDITIONS:

Vision:

• Close vision
• Depth perception
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors

Physical Requirements:

• Stand for long periods of time
• Extensive time in front of LCD’s and Electronic Gaming Machine screens
• Repetitive motion to open heavy Electronic Gaming Machine doors

Work Conditions:

• The ability to move between projects with little notice and the ability to adapt quickly
• Overtime and weekend hours may be required to meet project schedules
• Limited travel may be required

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing,

veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.