– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates compassionate care and outreach to System associates at work, at home, in hospitals, or other locations during times of significant crisis or need.
• Serves as the System’s representative during events of grief and loss, including attendance at funerals, visitations, memorials, or hospital visits when appropriate.
• Provides emotional support, compassionate care, comfort interactions, and ongoing follow-up to associates and their families during times of crisis.
• Facilitates debriefings and emotional support sessions following critical incidents affecting associates and their coworkers.
• Facilitates associate and System participation in community outreach, volunteer programs, charity drives, and disaster relief initiatives.
• Identifies and organizes service opportunities aligned with the System’s mission and values.
• Assists with the associate emergency financial assistance program (“Hearts-to-Hands”), ensuring compassionate intake, eligibility review, documentation, and timely follow-up.
• Coordinates with HR and Finance to ensure appropriate distribution of assistance while maintaining confidentiality and dignity.
• Monitors trends, evaluates needs, and reports utilization outcomes to leadership.
• Coordinates messaging, assistance awareness, and feedback channels to strengthen Hearts-to-Hands visibility and associate engagement.
• Maintains a visible presence across System locations to build trust, accessibility, and cultural connectedness.
• Coaches System leaders on empathy practices, communication during crisis, compassionate follow-up, and caregiving etiquette.
• Develops communication processes and support request pathways for associates and leaders.
• Maintains tracking mechanisms for support requests, compassionate care encounters, impact reporting, and program improvement.
• Drafts communications, awareness campaigns, inspirational messaging, or newsletter content that encourages engagement.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication
• Contributes to the work of committees, workgroups, project management and other collaborative efforts of the System.
• Performs other executive duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Demonstrated servant leadership values
• High emotional intelligence, discretion, and confidentiality
• Ability to comfort and guide individuals experiencing crisis or grief
• Strong interpersonal communication and relationship-building skills
• Ability to collaborate across diverse departments
• Skilled in organizing community service and outreach events
• Strong presence and professional demeanor across sensitive situations
• Ability to coach leaders around compassion, empathy, and employee care

MINIMUM QUALIFICATIONS

• Bachelor’s degree in ministry, social services, human resources, nonprofit leadership, counseling, or related field (experience may be considered in lieu of degree)
• Three (3) years of professional experience in chaplaincy, ministry, social services, employee relations, crisis response, caregiver support, or similar environment
• Valid driver’s license and ability to travel across multiple service locations

PREFERRED QUALIFICATIONS

• Five (5) or more years of related experience
• Experience working in healthcare, post-acute services, or employee care ministry roles
• Professional training in pastoral care, grief recovery, crisis intervention, or counseling

EEO / M / F / D / V / Drug Free Workplace