Associate Support Engineer

About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $172.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com.

* As at 31 March 2025

Man Group is a global, technology empowered active investment management firm focused on delivering alpha and portfolio solutions for clients. Headquartered in London, we manage $174.9 billion* and operate across multiple offices globally.

We invest across a diverse range of strategies and asset classes, with a mix of long only and alternative strategies run on a discretionary and quantitative basis, across liquid and private markets. Our investment teams work within Man Group’s single operating platform, enabling them to invest with a high degree of empowerment while benefiting from the collaboration, strength and resources of the entire firm. Our platform is underpinned by advanced technology, supporting our investment teams at every stage of their process, including alpha generation, portfolio management, trade execution and risk management.

The Role:

This is a unique opportunity to gain challenging and interesting experience in Man’s Enterprise Engineering Support team that covers Man’s business systems and infrastructure including both in house developed and third party systems which includes a wide range of asset classes traded; working closely with Business users across Front, Middle &Back office business teams and Technology teams.

You'll be responsible for resolving complex business-critical issues and requests maintaining the integrity of systems and ensuring all queries are recorded, completed or escalated appropriately to reflect their time criticality. You should have excellent customer facing skills with an appreciation of the value of communicating to stakeholders particularly during high pressure situations.

Proactive monitoring of systems, triage, investigation, resolution and escalation of issues as they arise ensuring that our stakeholders are kept informed throughout.

This will include monitoring Critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. You will also provide 24/5 operational and business support of all critical systems.

Our systems operate 24 hours a day from Sunday night to Friday evening. This position will involve working shifts of 9 hours per day, covering UK hours 07:30– 18:00

Job Responsibilities:

• 1st level application support for business systems with escalation to 2nd level Application Support team and Dev team members.
• Acknowledging, Recording and taking ownership of issues using Zendesk, Slack, ServiceNow or Jira system and following through to successful resolution.
• Focused and well organised, to effectively manage daily issues.
• Liaise with Internal technology teams, end users or third parties as appropriate. Helpful attitude and assist users in finding out who looks after other applications.
• Analysing the risk &impact of various tasks and prioritising them.
• Monitoring business systems; investigating, escalation &resolving alerts.
• Writing SQL scrips to resolve user queries, testing, release management by following change controls across environments.
• Contribute to procedures and policies by keeping them up to date in the knowledge base that are available for use by all members of the team.
• Prepare and distribute daily handover and release notes.
• Work with internal and external auditors

Essential Skills:

• Relevant 1st line / Helpdesk support experience
• Experience with Windows based environment: Windows 11, Windows Servers, Office 365Ability to multitask and remain calm under pressure is essential
• Meticulously accurate approach to data entry and results review is necessary, high attention to details

Desirable :

• Database skills: Oracle, MS SQL – script writing abilities would be advantageous.
• Knowledge of Operating Systems: Unix Linux
• Experience with .Net, Python, MSMQ, RegEx, Powershell
• Exposure to applications such as Zendesk, Slack, OpsGenie, Nagios, ELK, Automate, Salerio, SWIFT and MoveIT Applications – some experience in or support of trading, portfolio management, risk, settlements, and reconciliation applications.
• Some business knowledge of financial markets and instruments, with broad asset class – Equities, Derivatives, Options, Credits etc., through previous experience within the financial services sector.

Benefits:

• Hybrid working mode
• Modern office located in the OfficeX campus with easy access to transport and amenities
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks Conference attendance, and engagement with the open-source community.

Inclusion, Work-Life Balance and Benefits at Man Group
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.