Associate Technical Consultant

We provides IT Consulting, Managed Services, Cloud Computing, strategic leadership, innovative services and hands-on technical expertise. As a trusted industry partner, our team guides and collaborates with our clients to support technical business growth. We pride ourselves on our ability to deliver exceptional white glove service to each of our clients.

Job Summary: The Associate Technical Consultant will provide high level technical support to various customers.
Responsibilities include but are not limited to:
-Provide white glove service at the desktop level.
-Be responsible for providing clients with a full range of technical support services for their networks, workstations, remote computing, communications, and Internet needs.
-Think proactively and provide technology recommendations and solutions to the team.
-Identify client challenges and opportunities for improvements and make recommendations to the team.
-Coordinates and assigns work projects such as converting new computer hardware or software.
-Evaluates expanding or enhanced computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
-Provides technical support identifying, investigating, and resolving users problems with computer software and hardware for problems that are beyond the expertise of Technical Support Representatives.
-Applies knowledge of computer software, hardware, and procedures to solve problems.
-Collaborates with other employees to research and resolve problems.
-Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
-Arranges service by software or hardware vendors to repair or replace defective products.
-Develops and communicates department projects and goals.
-Maintains knowledge of technology innovations and trends.
-Performs other related duties as assigned.

Required Skills/Abilities:
-Proven communication and organizational skills required.
-Must have ability to communicate at all levels within an organization.
-Understanding of common operating platforms, connectivity, security and storage is a plus.

Education and Experience:
-Associate's degree in Computer Science or equivalent experience.
-1 to 2 years experience with maintaining and supporting various technology environments.
-Understanding of common operating platforms, connectivity, security and storage is a plus.

Physical Requirements:
-Prolonged periods sitting at a desk and working on a computer.
-Must be able to lift up to 15 pounds at times.
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