Associate Technician

Position Announcement

Position: Associate Technician 
Department: Service  
Reports To: Service Manager 
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio

Description

This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections

Responsibilities

Primary responsibilities include the following:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction


• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.


• Analyze customer needs, recognize business opportunities, and influence sales volume growth


• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional


• Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Experience

• Strong electrical/mechanical background


• Technical knowledge/skills


• In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills

Networking skills or experience

Education and Certification

Minimum: High School Diploma or GED; A+, N+ preferred but not required. 

Physical Requirements

• Ability to lift 50 lbs.


•  Ability to pull, lift, reach and transport equipment parts and boxes. 


• Ability to stand/walk 75% of the day. 

Special Requirements

Must have dependable transportation.