Associate Technician

Position Overview:

• Ensure the proper operation and performance of customers’ heating/air conditioning systems in a residential environment. 


• Identify, repair/replacement needs necessary to maintain equipment and systems; provide necessary information on the proper uses of the equipment; and ensuring adequate materials are available and on-hand to perform all necessary service.    

Responsibilities:

• Coordinates with Dispatch and management team to ensure work orders are accurately received and attended to in a timely manner based upon established goals and service standards.


• Diagnoses malfunctions of heating/air conditioning/systems and/or components in residential HVAC units for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.


• Repairs heating/air conditioning systems and related equipment and/or components (e.g. unit heaters, pumps, safety controls, valves, etc.) for the purpose of ensuring operation of equipment.


• Manage repair costs while minimizing inefficiencies.


• Achieve all first-time fixes, productivity, customer service and other performance goals in a consistent manner.


• Maintains tools, supplies and/or equipment (e.g. torches, cutters, drills, test equipment, filters, control components, fan blades, gaskets, seals, etc.) for the purpose of ensuring the availability of items and equipment is in safe operating condition.


• Manage and maintain appropriate inventory ensuring availability of required parts and equipment on an ongoing basis.


• Repairs various items, systems and/or components (e.g., air conditioning systems, heating units such as: steam boilers, forced hot water, and hot air systems.) for the purpose of providing renovation and preventive maintenance of heating/air conditioning and refrigeration systems.


• Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items.


• Responds to emergency situations for the purpose of resolving immediate safety concerns.


• Transports various items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site.


• Must be able to work independently and have good customer communication skills.


• Other duties as assigned

Job Requirements:

• Minimum requirement is a High School Diploma or General Education Degree (GED)


• Strong HVAC Experience in Residential Areas


• Light Electrical (schematics)


• Universal Certification for recovery and installation of refrigerants


• Valid Driver’s License.


• Ability to speak, read, and write English in a proficient manner.


• Minimum of 2 years field experience in heating and air conditioning


• Must be familiar and able to utilize electronic equipment, including, but not limited to a computer, for the purposes of queries and accurate data entry


• Demonstrated knowledge and competency in operation, service and use of a variety of HVAC systems, equipment and related components

This is a full-time union role with a great benefits package. Hourly pay ranges from: $$38.62/hr - $40.55/hr

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

• Able to drive and operate a motorized passenger vehicle 


• Able to perform tasks requiring bending, crawling, kneeling, crouching, climbing; and to change positions frequently


• Able to use stairways or ladders to access customer locations


• Able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, masks/respirators, gloves, and safety footwear


• Able to lift up to 15 pounds occasionally; up to 35 pounds seldomly


• Able to use arms and hands to reach, hold, lift, turn, push and pull objects and tools


• Visual acuity for both distance and up-close tasks

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

HomeServe USA is an equal opportunity employer.

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