Associate - WFM (Reporting & Analytics)

About Quantanite:

Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision.

About the Role:
We are looking for a WFM – Reporting & Analytics professional with strong analytical skills, and proficiency in WFM tools and Excel/Google Sheets. The ideal candidate will monitor intraday performance, drive data-driven decisions, and collaborate across teams to ensure service level adherence.

What you'll do:

• Monitor intraday performance across queues and channels to meet service level targets.


• Identify and escalate real-time forecast variances and adherence gaps.


• Drive adoption of WFM dashboards, adherence tools, and intraday planners.


• Support continuous improvement through feedback and data analysis.


• Provide actionable insights to help teams make data-driven decisions.

Who you are:

• Strong English Communication skills.


• Graduate in any discipline - Science background preferred but not mandatory.


• Good Proficiency in MS Excel/Google Sheets.


• Good attention to detail and good learning agility.


• Proficiency in using WFM software and scheduling tools (Preferably Calabrio)


• Ability to think critically and resolve scheduling conflicts


• Must be able to work on roster basis
  

What You'll Get:

• Competitive salary


• Monthly allowances for transportation & food


• Overtime compensation


• Two annual festival bonuses (after one year of continuous service)


• Clear career progression pathways


• Monthly and annual rewards and recognition programs


• Paid annual leave and additional paid leave days
  

 Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.

Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.

Interested candidates are requested to apply soon.