Association Property Manager (Onsite)

Who We Are 

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive. Want to join in on the fun? 

What You Do 

As the Onsite Property Manager, you will be responsible for creating a welcoming atmosphere for the property by monitoring business operations, coordinating member events and meetings, tracking member complaints and requests, surveying members, keeping residents and the community informed of important matters, and assisting the Board of Directors (the “Board”) and officers with recordkeeping and oversight responsibilities and duties as requested.

• Develop member service objectives and strategies in coordination with the Board and property members.
• Provide responsive, high-quality service to staff and residents.
• Answer resident inquiries, log resident issues or concerns, and take appropriate action.
• Provide accurate, complete and up-to-date information in a courteous, efficient and timely manner.
• Ensure property notifications and other resident communications are accurate and timely.
• Develop schedules and methods for surveying members and obtaining member input on proposed capital improvements, events and other appropriate matters.
• Monitor business operations, report infractions, review company policies and proposals for possible risks and liabilities, and research legal requirements for new initiatives and ongoing matters.
• Analyze internal business systems to ensure compliance with legal regulations, industry norms and ethical standards.
• Monitor security cameras, exterior doors to the building and maintain a secure environment for our residents.
• Monitor building communications and make recommendations to including announcements via email and to individual units, notifying units of scheduled inspections, and posting notices.
• Plan community initiatives and report on community building activities.
• Prepare quarterly and annual reports to members Provide Members with Monthly Receipt.
• Assist with answering after-hours emergency calls promptly.
• Accepts deliveries, keeps the package log, and notifies residents of their deliveries.
• Monitors security cameras, exterior doors to the building and maintain a secure environment for residents.
• Responsible for performing other specialized duties related to the overall management to property.

Resident Relations:

• Listen to resident requests, concerns and comments.
• Answer questions from residents about community, repairs, Rules and Regulations, etc.
• Act as liaison between board and members/residents.
• Ensure resident compliance with established policies and procedures.
• Handle resident issues within the guidelines of the various property policies and the governing documents.
• Ensure all residents are informed of key property events and ensure that communications are timely, thorough, and proofread, and utilize a format approved by the property.
• Review and track violation notices and fines.
• Evaluate resident appeals to violation notices issued to them and recommend a course of action.
• Handles building communications, including sending announcements via email and to individual units, notifying units of scheduled inspections, and posting notices.

Compliance:

• Develop internal policies and procedures designed to ensure compliance with appliable HUD rules, laws and other regulations.
• Research legal requirements pertaining to federal housing subsidies and other regulatory matters.
• Conduct compliance reviews and report results.
• Recommend the staffing, resources, and corrective action needed to improve the property’s scores on compliance examinations and audits and to be eligible for mark-to-market increases in housing subsidy payments.

Meeting Attendance and Compliance:

• Meet regularly with property staff to review open issues and work orders.
• Meet with the property officers and directors as needed.
• Attend regular and special Board meetings.

Record Maintenance:

• Keep track of relevant dates and schedules
• Create and maintain the Board’s recordkeeping and filing system.
• Consistently work to ensure information is accurate and accessible.

Finances:

• Assist in the preparation of the fiscal year budget.
• Review the monthly financial reports.

Property Inspection:

• Conduct regular inspections of all common areas of the property, including the hallways and exterior.
• Complete work orders for any items noted during the inspections.
• Maintain a list of items which need improvement.

Qualifications

• This position requires a High School Diploma. Some college coursework helpful.
• Three plus years of proven property management experience. Other real estate and/or property experience a plus.
• Professional designation (CMCA, AMS PCAM) as prescribed by the Community Association Institute is preferred.
• Strong communication and customer service skills.
• Strong interpersonal skills and ability to communicate at all levels.
• Project management and/or ability to multi-task and manage deadlines.
• Experience working with contractors.
• Some financial or accounting experience helpful.
• Able to work independently and proactively.
• Must have technical skills in email and computer software and programs.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Core Values  

All EJF employees must exhibit our core values in their roles and daily interactions.

1. Respect
2. Teamwork 
3. Accountability 
4. Service
5. Community 
6. Passion 
7. Integrity 

What We Offer  

EJF offers a comprehensive health benefits package that includes medical, dental, and vision insurance, employer-paid Life and Disability insurance, and 401(K) plan with company match.

EJF is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal law or laws of the District of Columbia. If you are an applicant that requires reasonable accommodation, please email us at [email protected].