ASST COMM MGR FAM SUPP COORD - Midtown Lofts

Job Details

Level
Experienced

Job Location
Midtown Lofts - Lakeland, FL

Position Type
Full-Time (30 + hours/week)

Education Level
High School/Equivalent

Salary Range
$16.00 - $17.00 Hourly

Travel Percentage
Local, as needed for business

Job Shift
Days/Nights/Weekends/Holidays

Job Category
Management

Description

Job Summary :

Under direct supervision of the Community Manager, the Assistant Community Manager/ Family Support Coordinator acts as the administrative assistant for the property and is responsible for understanding company policies and procedures and assisting the Community Manager in implementing such on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community.

In the Family Support Coordinator role, the incumbent facilitates and coordinates various activities and training methods to assist adult residents with improving their prospects for self-sufficiency, employability, health care and economic self-reliance. In addition, the Coordinator will assist community residents with improving their education opportunities by providing tutoring, computer training and other creative and educational activities.

This position receives support from the Community Manager and RAM's Resident Services Director. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities :
Create a positive, welcoming, supportive environment for residents, visitors, and community associates
Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal and state governing program laws and regulations utilizing the set Resident Selection Criteria
Maintain knowledge and awareness of market conditions affecting leasing and operations
Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
Maintain sound rent collection procedures, including following up with delinquent accounts
Deliver rent deposits to bank and submit relevant documentation
Assist in overseeing the security deposit administration including inspecting units to determine resident's balance or refund, prepare disposition letters, and process security deposit returns
Maintain familiarity with all procedures and requirements for accounts payable
Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines
Assist in monitoring landlord-tenant relations and mediate disputes when necessary
Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
Inspect apartments for move in condition and turn over status
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed
Provide resources to residents to assist with finding employment as part of a Resident Employment Assistance program
Provide resource and referral information to residents to assist with basic family needs, including but not limited to childcare, transportation, medical care, chemical and drug addiction, elderly services, food pantry, clothes closet, domestic violence, energy assistance, housing assistance, etc.
Provide residents with personal interest workshops, social and holiday activities, and community and safety involvement activities
Provide software instruction in Microsoft Office applications, Microsoft Windows and Internet basics as part of a computer literacy program
Market programs to the community and residents, post flyers throughout the community, develop and distribute monthly activity calendar highlighting all workshops, classes and activities to take place during the upcoming month
Complete and submit by email accurate monthly reporting package
Maintain accurate documentation showing resident participation levels and progress
Develop community partnerships
Raise funds to supplement current budget
Coordinate transportation and/ or transport residents for shopping and activities and assist them with groceries, walkers, and other mobility equipment.
Maintain clean and orderly appearance of center
Knowledge, Skills and Abilities (KSAs) :

Ability to perform all functions of a Leasing Consultant
Work flexible schedule, including evenings and weekends
Travel for the purpose of conducting property business. Must have a government issued state ID, or valid driver's license if required by Management based on location/property or business needs
Work under multiple time constraints
Excellent customer service skills
Demonstrate strong written and oral communication skills
Proficiency in One Site preferred
Computer literacy: Strong working knowledge of Microsoft Windows, Microsoft Office applications, and Internet services
Possess the qualities and sensitive nature to work with residents on all social, economic and educational levels
Education and Experience :

High School Diploma or Equivalent
Minimum of one-year property management experience preferred
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
An undergraduate degree with a major in a related field preferred
Prior work experience in social sciences is preferred
Physical Demands :

Must be able to lift 30 lbs unassisted
Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
Travel for the purpose of conducting property business
Must be able work with a computer for a minimum of 7 hours daily either standing or sitting
Must be able to read printed materials and computer screen with or without MS or other software accessibility functions
Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday