Asst. F&B Manager

POSITION SUMMARY
Under the direction of the Director of Restaurant Operations, the F&B Assistant Manager provides hands-on, front-of-house operational support across designated restaurant outlets, including Three Peaks, Sports Grill, Quick Service Restaurant (QSR), and Cayuse Kapi. This position functions as a floater, rotating between outlets to reinforce service standards, support shift execution, and maintain consistent guest experiences. This role provides real-time coaching, operational oversight, and guest service recovery to ensure smooth daily operations aligned with STRC standards.

KEY RESPONSIBILITIES / DUTIES
1.    Promote and support a culture of excellence at Spokane Tribe Resort & Casino by modeling STRC values, delivering exceptional guest service, and upholding the highest standards of professionalism and ethics.
2.    Provide exceptional guest service throughout all interactions.
3.    Ensure compliance with all applicable gaming regulations, internal controls, and departmental policies, including requirements of the Gaming Commission and applicable state and federal authorities.
4.    Float between assigned restaurant outlets on a schedule determined by the Director of Restaurant Operations to ensure adequate management presence, service continuity, and consistent operational standards across all three venues.
5.    Serve as the primary management authority within the assigned outlet; oversee floor/counter coverage, server and host assignments, table management, food quality/presentation, and service flow to meet guest expectations and STRC service standards.
6.    Conduct pre-shift huddles with team members to communicate daily specials, floor/shift assignments, service priorities, guest counts, and any operational changes or active promotions.
7.    Monitor service execution throughout the shift, including guest greeting and seating standards, order accuracy, table/counter service maintenance, and timely delivery. Take immediate corrective action to address service gaps.
8.    Respond to guest concerns, service failures, and escalated complaints directly and with urgency; de-escalate situations professionally and communicate unresolved issues to the Director of Restaurant Operations.
9.    Coordinate real-time staffing adjustments during the shift based on guest volume and operational demands; ensure adequate coverage while maintaining labor efficiency within approved guidelines.
10.    Complete opening and closing procedures for the assigned outlet, including cash handling documentation, POS reconciliation, section/shift assignments, and side work accountability.
11.    Conduct routine walkthroughs and station checks to verify compliance with food safety, sanitation, cleanliness, and STRC presentation standards throughout the shift.
12.    Provide in-the-moment coaching, feedback, and training reinforcement to team members; identify recurring performance concerns and communicate observations to the Director of Restaurant Operations for follow-through.
13.    Demonstrate dependability and reliability by maintaining regular, punctual attendance and consistently fulfilling assigned shifts and responsibilities.
14.    Create, maintain, and facilitate a positive and safe work environment; promote healthy team member relations and report concerns to appropriate personnel.
15.    Perform other duties as assigned. 

Education & Experience
•    Must be at least 21 years of age.
•    High school diploma or equivalent required; college coursework in hospitality, restaurant management, or business administration preferred.
•    Minimum three (3) years of front-of-house supervisory in a full-service or fast-casual restaurant environment; multi-outlet and casino F&B experience strongly preferred.
•    Demonstrated ability to manage F&B operations across different restaurant concepts and service styles; experience in a floater or multi-unit management capacity preferred.
•    Valid WA State Food Handler Certification required (or ability to obtain before first day of hire).
•    Willing and available to work varied schedules, including nights, weekends, holidays, and special events.

Skills, Abilities & Competencies
•    Communicate effectively with guests, team members, and external contacts. Read, write, and speak English fluently.
•    Demonstrate a high level of integrity, discretion, and commitment to confidentiality.
•    Maintain a positive, professional, and productive demeanor.
•    Strong  F&B  management instincts with the ability to read service flow, anticipate needs, and adjust team deployment in real time across varied restaurant environments.
•    Proficient with POS systems, cash handling procedures, and basic scheduling tools standard to restaurant operations.
•    Demonstrate ability to remain composed, solutions-focused, and effective in a high-volume, high-pressure casino F&B environment with frequent interruptions and shifting priorities.
•    Ability to quickly adapt service approach and team communication style across different outlet concepts (full-service dining, quick service, and specialty café).
•    Move efficiently throughout the work area

• Inspire Excellence: Lead and motivate our talented staff, encouraging open communication and empowering them to bring their best to the table.
• Team Building: Collaborate with F&B Management to recruit and evaluate personnel, ensuring we have the best team in town.
• Guest Delight: Train, evaluate, and monitor staff to ensure they create unforgettable guest experiences, whether it's at the bars or restaurants.
• Scheduling Pro: Prepare staff schedules to ensure optimal staffing levels for outstanding service and cost control.
• Quality Control: Keep a watchful eye on food & beverage quality, conducting daily inspections to maintain freshness, consistency, and adherence to standards.
• Adaptability: Work in a dynamic, fast-paced environment with crowds, noise, and smoke levels varying depending on guest volume.
• Operational Savvy: Interpret budgeted goals, monitor cash flow, and adjust staffing levels based on sales volume and guest flow.

Regulatory Responsibilities:

• Obtain and maintain a valid Gaming License through the Spokane Tribal Gaming Commission.
• Obtain and maintain a valid MAST Liquor permit and a Food Handlers Card.
• Attend required training sessions offered by the Spokane Tribe Casino.
• Uphold ethical behavior, understand the impact of problem gambling, and be knowledgeable about the Casino's programs to address it.
• Establish rules for promotions and events in compliance with Casino policies and regulatory requirements.