Job Description – Store Manager
General:
❑ Oversee operations of assigned PJ's location
❑ Master the tasks required of assistant managers, principals and counter servers
❑ Work regularly behind the counter (minimum eight hours per week)
❑ Complete tasks designed by the Manager of Store Operations
❑ Attend and contribute to scheduled manager meetings and management training sessions
❑ Abide by and enforce company policies and procedures
Customer Service:
❑ Present a positive image of PJ's to counter servers, principals, other managers, and customers
❑ Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
❑ Communicate the standard of excellent service to the store staff
❑ Manage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service and respond to customer needs; answer customer suggestion cards (in a timely manner)
Goals and Planning:
❑ Work to increase store sales and control both costs of goods and operational expenses to increase net income
❑ Develop store goals and achieve goals set by and for the company
❑ Create action plans to achieve goals
❑ Create and operate by budget for the store
❑ Communicate goals to staff
Personnel:
❑ Assess staffing needs of the store based on sales and operational needs
❑ Interview for store positions: counter staff, principal and assistant mangers
❑ Hire quality people for counter and assistant management positions who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's
❑ Terminate employees as specified by store policies
❑ Maintain all employee records with accuracy, documenting all aspects of employee performance
❑ Assign raises as specified by the store policies
❑ Create and publish store schedule weekly, and post the Wednesday prior to the Monday that begins the schedule
Job Description – Store Manager (continued)
Supervisory Responsibilities:
❑ Ensure that each staff member understands and fulfills the description and expectations of their position
❑ Conduct Initial Staff Training following the established outline and, throughout an individual's employment, train staff members to achieve expectations of their positions and standards of PJ's
❑ Develop each staff member between counter training and end of employment to be effective in his/her position (counter server, principal, assistant manager) so that the counter staff offers customers friendly, knowledgeable, and efficient service, and high quality and accurate products
❑ Work to expand the coffee and product knowledge of the staff and customers
❑ Solicit ideas and input from the store staff to respond to their needs as employees, balanced by the needs of the company and division, thereby creating a positive work environment which benefits the company at large
❑ Ensure that employees follow all store policies and procedures and safety rules
❑ Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
❑ Counsel employees regarding job performance and when standards and policies and procedures are not met for store positions; dismiss employees
Operational Responsibilities:
❑ Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
❑ Ensure that counter products are accurately and promptly prepared and served
❑ Maintain appropriate inventory level of products, supplies, coffee, and tea; order as scheduled or when necessary, to create a quality offering for customers while controlling costs
❑ Ensure that the store is properly maintained (repaired, cleaned, orderly, etc.)
❑ Ensure that store facilities and equipment are maintained
❑ Respond to emergencies in the store, operational or staffing, at any time of operation
❑ Maintain safe combination, alarm code and store key, regulate use of same by assigned staff members
❑ Determine coffees and teas to serve
❑ Voice major store needs to the Manager of Store Operations
❑ Oversee renovation or development projects, as assigned
❑ Ensure that vendors complete work according to scheduled contracts
❑ Prepare daily bank deposits and weekly deposit forms
Problem Solving:
❑ Listen to employee work-related statements, concerns, or ideas and aid in correcting, alleviating, or developing those ideas
❑ To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Manager of Store Operations a solution or possible solution is included in the presentation
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