Asst Restaurant Manager

 JOB OVERVIEW: Assistant Restaurant & Room Service Manager 

In Room Dining Program – oversee IRD Program. Adhere to Hyatt Brand Standards and Avion Operational Procedures. Manage all aspects – set up, products, staff, labor, operation, phone script, and in room collateral. You will play a key role in creating and programing Room Service – correlates to the New Concept Restaurant. 

Job Description –

· Ensuring menu items are available and that food and drink orders are prepared according to standards.

· Managing special requests, dietary restrictions, or customized orders for guests.

· Maintaining the cleanliness and organization of the room service storage areas.

· Overseeing the preparation and presentation of food and beverages to ensure they meet the hotels standards.

· Conducting regular inspections to ensure cleanliness, sanitation, and adherence to health and safety regulations.

· Overseeing the room service order process, from guest request to food delivery.

· Managing peak times and ensuring timely service during busy periods.

· Communicating with the front desk, housekeeping, and kitchen to ensure seamless room service operations.

· Ensuring guests receive timely and efficient room service, including food, beverages, and amenities.

· Addressing and resolving any guest complaints or issues related to room service.

· Maintaining high standards of customer service and guest satisfaction.

· Maintain Staff retention and Guest quality

· Supervising Staff and Procedures

· Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue, and ensure a competitive position in the market

· Recruit and select talented team members who will enhance the brands culture and provide opportunities for growth and development to retain staff

· Ability and knowledge of food trailer operations and efficiencies.

· Keep up to date with Critical Action Plan & Management Operating Plan

· Abide by the AOR (Area of Responsibility)

· Work with Director of Food & Beverage on strategy & driving revenue

· Any other tasks or assignments assigned to you

· 4+ years of relevant experience in a hotel environment with independent restaurants

· Proven track record achieving business results across multiple businesses

· History of leading, motivating, and coaching teams to achieve objectives

· Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives

· Excellent oral and written communication skills, including ability to communicate in English

· Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization

· Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience

· "Win together" mentality

· Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred

· Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds

· Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

· Always maintain a professional appearance and manner

· Ability to be mobile for significant distances between and within buildings

· Ability to observe performance and detect signs of emergency situations and respond with proper action

· Must be willing to “pitch-in” and help co- workers with their job duties and be a team player

· Working with Sales team/dept on providing all guest needs and service

· Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties