Astria - Patient Access Supervisor Toppenish WA

Principal Job Duties.

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff.


• Provides assistance in managing escalated issues as needed.


• Participates in long-term and short-term strategic planning goals.


• Maintains positive customer service at all times, assisting staff in resolving issues and optimizing access workflows.


• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.


• Responsible for the monitoring of daily activity and completion of performance and metric reports.


• Monitors staffing productivity and quality and providing feedback to staff and leadership.


• Serves as a liaison with medical staff and other personnel.


• Performs other duties as assigned.


• Collaborate effectively across organizational boundaries.


• Adheres to the core values and standards of the organization.