AT&T Account Representative

19 Management Group is a small business consulting firm operating in the local area, specializing in handling customer service, sales, and management for our clients. Our methods of face-to-face marketing have been so successful that our operation has drawn the attention of major Fortune 500 clients, such as AT&T! We’ve been able to earn the trust and the business of a multi-billion dollar client due to our unique methods of customer service, sales, and account management that are proven to increase market share and guarantee customer loyalty.

AT&T has lofty goals going into 2025 regarding growth in market share and customer acquisition and they have turned to us to grow alongside them! We are looking to expand our operations into 5 new locations in the next 18 months, with the help of new AT&T Account Representatives.

As an AT&T Account Representative with 19 Management Group, you will learn the ins and outs of account management, customer service techniques, and sales strategies that ensure the desired metrics in sales numbers and customer satisfaction. You will also learn the back-ends of account management, including client relations, team management and business development.

Key Responsibilities of an AT&T Account Representative:

• Serve as the primary liaison between customers, our company, and AT&T to ensure all parties maintain adequate communication regarding active accounts
• Ability to empathize with customers, address their questions and concerns, and offer up proactive and effective solutions
• Understanding of sales interactions and the ability to identify opportunities to up-sell or cross-sell various products when appropriate
• Maintain lasting relationships with customers by practicing quality customer service and troubleshooting all issues, ensuring customer retention in the long-term
• Abide by all compliance policies and procedures set forth by AT&T, ensuring all transactions meet the proper standards
• Attend team meetings to learn from fellow Account Representatives, sharing best practices and ensuring the team stays up-to-date on current trends

Qualifications of an AT&T Account Representative:

• Experience in account management, sales, and/or customer service is a plus
• Highly driven and resourceful individuals, able to think on their feet
• Strong interpersonal/communication skills to connect with customers
• Ability to work well and collaborate with teams as well as operate independently to proactively find solutions
• Comfortable with change and the ability to adapt to different customer’s needs and market conditions
• Multilingual candidates are highly encouraged to apply!