AT&T Customer Representative

The AT&T Customer Representative is responsible for engaging directly with prospective customers on behalf of brands like AT&T. Being a part of our team means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the AT&T Customer Representative the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.

AT&T Customer Representative Essential Job Responsibilities:

• Thoroughly track, organize and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
• Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
• Research and problem solve client issues by networking with other team members who have seen success within the realm of the issue you are having
• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
• Build valuable relationships with clients to ensure the satisfaction of the clients brand line

AT&T Customer Representative Preferred Qualifications:

• Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
• Must be able to work a full-time schedule for this particular role
• Demonstrated consistency in achieving and exceeding goals a and strong customer orientation