ATF Records and Compliance Administrator

Zanders Sporting Goods, a family-owned wholesale distribution company in business for more than 60 years, is seeking a detail-oriented ATF Records and Compliance Administrator to join our onsite team. This position supports the Business Operations department by maintaining accurate firearms records, assisting with regulatory compliance requirements, and providing day-to-day administrative support tasks. The ideal candidate is organized, dependable, and committed to accuracy, confidentially, and adherence to applicable federal and state regulations. 

Responsibilities

• Main point of contact for the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) communication and bound book records.
• Monitor and respond to emails daily in a timely and professional manner.
• Create and set up new customer accounts.
• Update and maintain customer account documentation, including:
  • Federal Firearms Licenses (FFL)
  • Special Occupational Tax (SOT)
  • Resale certificates
  • Employer Identification Numbers (EIN)
• Complete and submit customer change-of-address forms as required.
• Communicate with customers about changes and updates to their accounts.
• Promptly respond to daily serial number trace requests from the ATF.
• Report Lost in Transit (LIT) items to ATF and generate corresponding invoices.
• Maintain accurate, current, and compliant regulatory records in accordance with applicable federal, state, and local laws and internal procedures.
• Communicate with the Sales department to efficiently update accounts.
• Create sales and purchase orders for Henry Drop Ship (DS).
• Email purchase orders to Henry DS in a timely manner.
• Accurately invoice customer accounts and update shipping information once orders have shipped.
• Manage NFA inbox.
• Submit suppressor orders to shipping partners.
• Maintain up-to-date suppressor serial number tracking inventory logs.
• Promptly handle Defer Processing inquiries. 
• Update information and communicate effectively with Warehouse departments. 
• Release orders after updates are confirmed. 
• Ensure all records are complete, accurate, properly filed, and readily accessible for audit or review.
• Other duties as assigned.

Benefits

• 401(k) with employer match
• Profit Sharing
• Health/Dental/Vision/Life insurance
• Accident/Critical Illness Short/Long Term Disability
• PTO/Holiday Pay
• Employee Discounts (conditions apply)

Pay Information 

The Illinois minimum wage is $15.00 per hour. Wage or salary for this position will be based on the candidate’s qualifications, skills, experience, and overall fit for the role.

EOE Statement

Zanders Sporting Goods is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability or protected veteran status.

Qualifications and Requirements 

• High school diploma or GED required.
• FOID Card; required for Illinois Residents.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to handle sensitive and regulated information confidentially.
• Proficiency in email communication and basic office software (spreadsheets, invoicing systems).
• Experience with firearms industry compliance or regulatory reporting preferred.
• Prolonged periods sitting at a desk and working on a computer.