Athlete Services Coordinator

Description

The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including UTMB®, and other multisport races.

The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55+ countries. For more information about The IRONMAN Group visit: www.ironman.com. 

Job Summary:

The Athlete Services Coordinator is responsible for overseeing part of the athlete experience (including side events), from the setup of on-line registrations, athlete inquiries, website management, bib allocation, athlete communication via e-mails, warehouse management and post-race shipping. They must work closely with the Athlete Services Coordinators/Manager, Race Director, Operations team, and Marketing team to ensure a smooth experience for athletes.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Plan registration openings

• Set up registrations in Active/other reg platforms.
• Coordinate & align with Operations & Marketing/Communications
• Work with partnerships for comp/discounted entries

Communication to Athletes

• Answer incoming emails and phone calls.
• Athlete mailings and communications
• SLA (Service Level agreement): all tickets must be answered within 2 business days.

Website & Social Media Assist- only as needed 

• Make sure content is consistent across all platforms and up to date. 
• Assist on social media updates when required or have information to be announced (posts always made by the PR/Marketing department)
• Answer DMs to social accounts

Understand and work with IT Modules.

• Active/Njuko/Ticketsocket
• D365
• CRM
• Microsoft Office (e.g. Excel, Word, etc.)
• Office365
• ReQlogic 

Execute pre/post event procedure. 

• Inventorying of non-retail items/print 
• Coordinating and executing Packet Stuffing 
• Set up and management of Athlete Check In 
• Race day duties as needed by Ops Team 
• Execute Award ceremony and Slot Allocation 
• Coordinate shipping of registration materials lost & found, etc. after each event. 
• Resolving any shipping issues from events 

Support the Athlete Services Team 

• Handles all post-race shipping/organization of Athlete Services items in warehouse 
• Helps with pre-race shipping of AS items from warehouse 
• Non-retail print Orders (sends to Manager/Director for approval/submission) 
• Helps with inboxes race week/PTO of AS coordinators (can travel as needed, but mainly non-travel position) 

Requirements

SKILLS AND KNOWLEDGE: 

• Team player a able to work and lead a team (volunteers)  
• Good communication skills 
• Adapt to changes and solve problems. 
• Prioritizing Tasks and be well organized. 
• Interpersonal skills 
• Ability to remain calm under pressure. 
• Comprehensive knowledge of Microsoft Office
• Travel and work in sport events on weekends  
• Spanish/French knowledge

EDUCATION: 

• Bachelor's degree or vocational school ideally in administration, economy, sport, endurance/event business

WORK EXPERIENCE: 

• Internship in sport event area, customer service 
• Projects studies 
• (Experience in sports or customer service projects is valuable.)

The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.