Atlassian Service Engineer II

As we continue to scale our enterprise operations, we're looking for an Atlassian Service Engineer to manage and optimize our internal Jira Software, Confluence, and Jira Service Management environments. You'll be joining a high-impact IT Operations team that supports a wide range of business functions, from Product Development and Release Management to People, Finance, and Security. We're looking for someone with both the technical depth and operational mindset to evolve our platforms, automate processes, and enable smarter, data-driven decisions. 3+ years of hands-on experience administering Atlassian tools (Jira Software, Confluence, Jira Service Management) in an enterprise environment Strong knowledge of Jira administration: custom workflows, fields, permission schemes, automation, and project configurations Experience with scripting and automation (e.g., Groovy, ScriptRunner, Automation for Jira, REST APIs) Familiarity with ITSM/ITIL practices and Service Desk operations Solid communication skills and ability to translate business requirements into technical solutions Atlassian certification (e.g., ACP-100, ACP-400) Experience with cloud and data center deployments, and Cloud migrations Experience with add-ons and applications like X-Ray, Scriptrunner, Tempo, and EazyBi Familiarity with CI/CD, DevOps, and SDLC tools Experience working in regulated or security-conscious environments (e.g., FedRAMP, SOX) Understanding of Agile and Scrum methodologies Exposure to broader SaaS ecosystems and workflow automation platforms like Workato or Zapier Exposure to AI implementations Partner with business stakeholders to gather requirements, build scalable solutions, and implement process improvements across teams like IT, Engineering, HR, and Finance Lead platform upgrades, performance tuning, and routine maintenance, ensuring high availability and adherence to security and compliance standards Develop and maintain technical documentation and training materials for end-users and administrators Triage and resolve incidents, bugs, and service requests, acting as the primary subject matter expert for Atlassian issues Implement governance standards, enforce best practices, and help drive adoption of consistent workflows and usage patterns Contribute to long-term strategy for platform maturity, automation, and enhanced reporting/analytics