Attendant

DUTIES:

• Provides high level of guest service.


• Completes and corrects minor slot machine malfunctions such as and not limited to: Bill acceptor jams, paper jams, paper outs, open doors, etc.


• Processes and pays out jackpots.


• Assures that all areas are operating properly.


• Makes change for customers.


• Assists in resolving customer complaints/disputes with conflict resolution.


• Always uses proper skills i.e.: respect, patience attentiveness, etc. when dealing with guests.


• Able to multitask efficiently in a high paced environment.


• Helps to maintain cleanliness of the gaming floor.


• Communicate and interact with all customers in a professional manner.


• Effectively works and communicates with other departments to resolve problems and expedite work or services.


• Interprets, communicates, and enforces work procedures and company policies.


• Ensures compliance with all MICS, procedure, policies of the slot department and all other departments slot attendants interacts with.


• Supports casino management team in development of customer business by being involved in brainstorming, suggesting ideas, and solutions and providing ongoing feedback.


• Practice, and maintain confidentiality, at-all-times.


• Works effectively with all casino personnel.


• Attends all mandatory trainings.


• All other duties as assigned.

EXPERIENCE/QUALIFICATION REQUIREMENTS:

• Computer literacy is a must.


• Attendance at all trainings and opportunities offered such as CPR/First Aid, MICS, etc. is mandatory.

CONDITIONS OF EMPLOYMENT:

• Must be able to demonstrate their US work authorization during the employment verification process.


• Must be able to pass a background investigation.


• Must be able to pass a pre-employment Drug Test.


• Must have a valid Wyoming Driver’s License.


• Must be able to work in a secondhand smoke environment


• Must be able to stand for long periods of time.


• Must be able to be mobile throughout the casino for duration of shift.


• Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.


• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.


• Retirement plan with a 4% match, must complete 90-day probation period.


• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.


• Employer Paid Basic Life Insurance


• Employer Paid Short Term Disability


• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.