Attendant - Casino Service Bar

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

JOB DESCPRIPTION AND RESPONSIBILITIES:

• Pick up fully loaded carts from Warehouse and stocking deliveries in the service bars
• Following the Ohio health and Hard Rock sanitation standards, maintain and clean the service bar area. This includes:
  • Washing bar mats
  • Cleaning glassware and restocking it
  • Loading boxes and ensuring pars are met
  • Stocking beer, wine, liquor and mixers
  • Moping floor
  • Emptying trash and delivering to the receptacle
  • Cleaning, resetting coffee machines including espresso units
  • Daily maintenance on Coke machine, including filling BIBs and nozzles
  • Wiping shelving and maintaining a neat work environment
  • Use DipIt in sinks nightly to clean
• Keep Beverage service well, neat and orderly throughout the shift
• Perform timely service in a friendly and courteous manner
• Initiates and engages in conversation with all guests in a professional and friendly manner
• Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
• Communicates with management to rectify all customer needs, comments, or incidents
• Adheres to all established policies, procedures, and guidelines

ESSENTIAL JOB FUNCTIONS:

• This person is responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.
• Stocking and efficient service across the casino floor

QUALIFICATIONS:

• Attention to detail
• Positive can do attitude
• Customer service

ADDITIONAL REQUIREMENTS:

• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
• Must possess excellent customer service and communication skills
• Requires the ability to work within a team environment
• Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
• Must be able observant and quick to respond to various situations while multitasking

WORK ENVIRONMENT:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

DISCLAIMER:

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.