Audi Cape Fear BDC Service Scheduler/ Warranty Administrator

Audi Cape Fear is looking to hire a Service BDC Representative for our busy dealership who will be responsible for setting up service appointments, answering inbound service calls, outbound service and sales calls, and most importantly the initial impression customers have of the dealership. Competitive Pay Plan Medical, Dental, and Vision Insurance 401(k) retirement plan Some Saturdays Great Working Conditions Employee pricing on service, parts, and vehicles. Representing the dealership professionally and enthusiastically

Responsibilities

• Give new customers a great initial impression of the dealership.


• Responsible for receiving incoming service calls


• Schedule service appointments for customers in our service department


• Answer inbound service calls


• Respond to and follow up on all customer Internet inquiries via email


• Make follow-up calls to customers. Interact with customers as well as with all dealership departments

Qualifications

• At least 1 year of experience in a high-volume Service call center is preferred.


• Must be friendly and have a positive, professional attitude.


• Must like talking on the phone and answering customers' questions about our extensive line of products .


• CDK experience is a plus. Exceptional written and oral communication skills .


• Great organizational skills.


• The ability to multi-task, follow directions, be open to change, work effectively under pressure, and positively defuse negative situations with customers


• Committed to customer service and satisfaction


• Professional, well-groomed appearance


• Candidates must be reliable and must report to work every day on time


• Resume must be uploaded, and online assessment completed for immediate consideration.


• Must be authorized to work in the U.S. without sponsorship and be a current resident.


• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Job Type: Full-time