Audience Services Representative 1

The Audience Services Representative 1 provides excellent internal and external customer service working live shows. Duties include handling ticket sales, Will Call ticket distribution and other operational needs. Shifts will primarily occur at our five city venues: The Paramount, Moore, Neptune and 5th Avenue Theatres, and Kerry Hall, as well as our outdoor concert venue Remlinger Farms in Carnation, WA. 

This position requires evening and weekend shifts, with schedules set one month in advance, hours worked per week vary. Although most events are planned well in advance, some may occur on short notice.  This casual PT position earns between $22.43-$26.92/ hour (midpoint $24.68) depending on experience and accrues paid sick leave.  It is not our practice to hire at the top of the range.

ALL STG POSITIONS

STG employees are committed to ensuring that our patrons’ experience with us is unsurpassed. We build lasting relationships with our patrons and hold ourselves accountable for the quality of those relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Handle ticket sales and Will Call at the box office window


2. Distribute extra items such as laminates and VIP vouchers when needed


3. Assist with all customer service needs including troubleshooting ticket issues


4. Address general patron questions in person

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

1. Prior box office or performing arts venue experience preferred


2. Knowledge of Ticketmaster Archtics or other ticketing applications preferred


3. Consistent and punctual attendance is required


4. Demonstrated customer service experience required


5. Must be available every weekend when shows are scheduled


6. Must be available evenings and holidays as needed


7. Ability to take direction and work independently


8. PC skills and ability to learn new software


9. Basic math and accounting proficiency


10. Spanish language skills a plus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

1. Vision – corrected vision close to 20/20 is necessary to use the computer screen effectively


2. Sitting/Standing/Walking – about 50% of the time is spent seated at a desk