Audio Visual Commissioning & Support Technician

Description

The A/V Technician provides post-sales support for audio visual integration, configuration, and commissioning as well as provides escalated support for established A/V systems. The A/V Technician will go on site during installations to verify the installation and complete the integration by commissioning the system, training the customer and closing the job. The A/V Technician will also maintain existing customers if there is an issue with their products. This may be virtually or on site. Travel will be 70%-90%.

This is an excellent opportunity for a seasoned Lead Installer with commissioning experience to grow their career!

The successful candidate will have experience in:

• Telephone and onsite support of established A/V systems.
• Configuration and commissioning of A/V systems ranging in size from single room systems to multiple combinable rooms, to highly advanced operation centers.
• Extensive experience with Crestron programming/commissioning, Biamp/QSC DSP setup and commissioning, and go-live techniques for major vendor endpoints.
• Extensive experience with AV over IP, HDBaseT, Dante, AVB, and other industry standard transports.
• Extensive experience with installed conferencing (voice and video) systems, council chambers, and multi-room campus-wide systems.
• Extensive experience with wired and wireless microphone technologies, as well as permanently installed commissioning of these components.
• Project coordination, communication, and onsite close-out with project managers.
• Technical customer support experience.

Requirements

• Bachelor’s Degree desired coupled with excellent written, verbal, and presentation skills.
• Possess an exceptionally professional, clean-cut, look and demeanor, as the face of the company to the customer.
• Infocomm certification; CTS minimum, CTS-D/I a plus.
• Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above.
• Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q-Sys level 1) certifications.
• Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints.
• Experience with Crestron, AMX, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da-Lite) devices.
• Experience with Visio, Stardraw, or other CAD packages.
• Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.).
• Very knowledgeable in Excel and other Microsoft products.
• Ability to work alone or with a team of diverse individuals.
• Able to work within a strict timeframe and hard deadlines.
• Able to travel 50-75% of the time (mostly in-state, or Oklahoma).
• Able to pass a background check at the local, state, and national levels