Audio Visual Operations/Program Executive

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002.  We are committed to delivering superior customer service and cost-effective solutions to meet our clients' business technology needs.  IM Solutions is located on the Space Coast of Florida just minutes from beautiful east coast beaches.

IM Solutions is searching for an Operations/Program Executive (Ops/PE) responsible for overseeing and coordinating the AV/IT Installation department with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability.  The ideal Ops/PE will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values. 

Reports to: CTO

Key Responsibilities:
1. Operations Management:

• Coordinate, manage and prioritize all projects and company related tasks and resources on a daily basis for three departments - Installation, Engineering and Service/Maintenance.
• Lead and manage department managers to achieve KPI success criteria.
• Maintain project scope, schedule, and budget to ensure on-time and within-budget completion

2. Team Leadership and Development:

• Manage AV/IT resources, including staffing levels, training, and utilization on projects.
• Provide leadership and guidance fostering a culture of collaboration and continuous improvement.
• Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.

3. Customer Relationship Management:

• Act as the primary point of contact for customers to maintain relationships and ensure satisfaction.
• Address customer issues promptly and effectively, striving to enhance the customer experience.

Essential Duties You'll Need to Fulfill: 
This is a partial list.  Other duties may be assigned as needed.

• Lead and manage all Line of Business (LOB) projects and associated processes
• Lead weekly LOB meetings
• Lead weekly EOS L10 department meetings
• Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints 
• Work collaboratively with all IM Solutions staff for the greater good of the company

Required Qualifications:

• Strong organizational and leadership skills managing team of 15 or more people
• Minimum of 10 years experience in Audio Visual project management and construction methodology 
• Must have a strong understanding of Audio Visual and low voltage systems
• Must have a strong understanding of IT networks and standards
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills
• Adaptability to technology advancements and changing project requirements
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
• Knowledge of best project management practices and problem-solving abilities
• Project Management Professional (PMP) or technical degree preferred

To Achieve Top-Level Success, You Will Need To: 

• Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
• Align with the Core Values of IM Solutions
• Work well under pressure and maintain the highest standards of integrity and teamsmanship

IM Solutions Core Values Alignment
Core values are the most important aspects of the IM Solutions culture.

• Life-Long Learning - Personal commitment in learning inspires us to continually grow
• Others Focused - Building strong relationships with team, customers and community
• Positivity - Positive thinking will give us positive results
• Solutionist - Passionate and reliable problem solving is in our DNA

If your personal core values align with ours, you can find success at IM Solutions.

Physical Demands

• Ability to drive a company provided fleet vehicle.
• Ability to load and unload equipment weighing a minimum of 35 pounds.

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• Flexible 9/80 work schedule with every other Friday off
• Health, Dental and Vision Insurance
• Simple IRA with Company Match
• Paid time off
• Paid Holidays
• Employee Incentive Plan based upon KPI performance
• Comprehensive training program