Audio Visual/VTC Engineer

Audio Visual/VTC Engineer

Pay rate: $42.78 - $46.15 per hour during the initial six-month contract term. Upon conversion, an annual salary of $98,000 - $102,000.

This role will assist in managing audio-visual systems and Video Teleconferencing (VTC) infrastructure for both large and small-scale projects for a highly visible and high-profile Department of Defense (DoD) customer.

Work Location: On-site in Arlington, VA, Monday–Friday, 8:00 am to 5:00 pm, based upon the needs and direction of the customer.

Basic Required Qualifications and Skills: 

• Bachelor’s degree from an accredited institution OR in lieu of a bachelor’s degree:
  
  
  
  • High school diploma plus 4 years of relevant experience.
  
  
  • Associate’s degree plus 2 years of relevant experience.
  
  
  
  


• Minimum of 2+ years of relevant experience in VTC environment.


• At start date, must possess an IAT level II certification in ACTIVE status:


• Proficient in a wide range of audio-visual and VTC systems:
  
  
  
  • Crestron control panel systems
  
  
  • Extron
  
  
  • Biamp
  
  
  • Christie,
  
  
  • Planar
  
  
  • Cisco/Tandberg VTC systems
  
  
  
  


• Strong understanding of IP networking concepts including subnets, routing, DHCP, and DNS, and capable of configuring and troubleshooting basic network connectivity issues.


• Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.


• Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.


• Analytically inclined with attention to detail and accuracy, and consistent follow-through to ensure problems are resolved, with the ability to respond to last-minute requests.


• Identify and articulate key information in an efficient and timely manner and exercise discretion and independent judgment when handling situational occurrences.


• Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.


• Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.


• Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.


• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.


• All applicants must have current DoD Secret clearance day one and prior to entry on duty. 

Desired Qualifications and Skills:  It is desirable that the candidate have the following qualifications:

• Any of the following certifications:
  
  
  
  • CompTIA Network+.
  
  
  • Certified Technology Specialist (CTS)
  
  
  • Cisco Certified Technician (CCT)
  
  
  • Certified Technology Specialist in Installation (CTSI)
  
  
  
  


• Experience with:
  
  
  
  • Cisco CMS, CMM, and Expressways skills
  
  
  • Working in a Government/Military environment. ‘
  
  
  
  

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Provide guidance on best practices, innovative AV solutions, and process improvements.


• Create detailed recommendations, flow diagrams, and Bills of Materials (BOMs) for audio-visual upgrades and technology refreshes.


• Maintain and update documentation, including user manuals and conference room setup guides, ensuring clear, accurate, and accessible information for users and staff.


• Understand IP networking concepts including subnets, routing, DHCP, and DNS; capable of configuring and troubleshooting basic network connectivity issues related to audio-visual systems.


• Conduct comprehensive site surveys to assess customer requirements for audio-visual and Video Teleconferencing (VTC) systems.


• Monitor and operate professional broadcast equipment during high-profile events such as town halls, promotions, and retirement ceremonies.


• Provide photography services for official ceremonies.


• Coordinate and manage VTC scheduling with global agencies.


• Support preventative maintenance activities.


• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards (TRI-Caster) for events and functions such as promotions, meetings etc.


• Maintain and troubleshoot VTC Infrastructure and associated equipment.


• Maintain VTC calendars for scheduling of audio-visual resources.


• Assist customers with point-to-point and multi-point VTC conference and audio conference sessions


• Assist customers with bridging for classified and unclassified point-to-point and multi-point VTC conference sessions, audio conference sessions and troubleshoot accordingly.


• Other duties as assigned


• Responsible for handling after-hours on-call support (when necessary).