Audiology Patient Care Coordinator

POSITION OVERVIEW

The Audiology Patient Care Coordinator is the first point of contact for patients and Clinicians. This position will meet and greet patients, prepare daily charts, notify Clinicians of patient’s arrival, process insurance information and charges, and schedule appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls, to include but not limited to, routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
• Greets patients upon their arrival for appointments, verify and update patients’ information in the system, including gathering and entering patient insurance information.
• Greet walk-in hearing aid patients who need repairs, requesting patients to complete applicable forms for drop off and assist with repair requests along with product purchases according to practice procedures.
• Prepare patient charts for upcoming appointments, verifying all necessary documentation in file and if not mailing necessary forms to patient.
• Contact insurance companies, as necessary, to confirm and verify hearing aid benefits along with documenting accordingly.
• Collect co-pays, co-insurance and other payments as needed along with accurately completing end of day reconciliation.
• Process outgoing mail return mail and courier mail as needed.
• Other duties as assigned.

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Minimum 1-year customer service experience (preferred)

Knowledge & Skills

• Beginning-Intermediate level ability in the Microsoft Office Suite: Word, Excel, PowerPoint
• Ability to communicate and articulate complex information simply
• Self-motivated, enthusiastic, and a positive attitude 
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must possess strong organizational skills.
• Strong attention to detail
• Ability to use service recovery techniques and principles when a patient is dissatisfied.