Auditor - Night

Responsibilities

• Participate regularly in departmental and company meetings


• Greet guests immediately with a friendly and sincere welcome.


• Accurately check guests in and out of the hotel by following company procedure standards.


• Ensure proper ID and a form of payment is obtained during guest check in.


• Select a room in accordance with hotel availability and guests’ request.


• Create and update guest reservations upon request based on hotel availability.


• Ensure to complete daily reports, audit and checklists in a timely manner.


• Audit and balance accounts from the days shifts.


• Verify and schedule wake up calls


• Prepare guests folios for next day check outs


• Balance cash drawers and folios


• Answer phones calls with a phone smile and within 3 rings.


• Send and receive faxes.


• Complete a daily bucket check.


• Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.


• Auditing of room inventory


• Must be friendly and courteous at all times


• Able to satisfactorily complete assignable work tasks requested by the departmental leaders


• Must proactively prioritize needs and effectively manage resources


• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party


• Ensure customer service standards are met and retained


• Be able to complete group check-ins, billing in a timely manner.

Work Environment and Physical Demands:

• The hospitality industry is a 24 Hour 365-day operation.


• This position will primarily be indoor under controlled temperatures.


• Occasional exposure to outdoor climates


• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands


• Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds


• Speech and Vision abilities are required

Qualifications

• 1 years of hotel Front Desk experience, required


• Night Auditor experience, preferred


• High School Diploma/GED, required


• Must be able to work Weekends and Holidays


• Able to effectively communicate in English via verbal and written

Target Salary Range: $17.00 per hour