Auto Body Estimator

ESTIMATOR

Department: Collision

Reports to: Collision Center Assistant Manager

Job Summary

Estimators meet with guests to identify, and document needed body repair work, as well as

develop estimates and prepare repair orders.

Core Responsibilities

- Greet and educate guests on the repair process

- Complete vehicle examination with guests to ascertain body damage and required work

- Take detailed photos of damage; send to insurance if applicable

- Determine feasibility of repair vs. replacement of parts

- Estimate cost of replacement parts and labor to restore vehicle to pre-accident condition

- Prepare and explain itemized estimate to guest; address questions and/or concerns

- Partner with outside insurance adjusters to review damage estimates and update approvals

- Update customers throughout the repair process on vehicle status

- Maintain body shop records through documentation of repair and replacement actions

- Finalize repair orders; reconcile insurance approval with accounting

- Other duties and responsibilities as assigned

Job Requirements

- High school diploma or equivalent required (technical degree preferred)

- Previous collision or automotive experience preferred

- Strong communication and interpersonal skills

- Intermediate math and computer skills

- Excellent time management and organizational skills

- Valid state driver’s license & ability to be insured through RMC liability insurance required

Physical Demands

- Must be able to remain in stationary position 80%

- Frequently works in outdoor weather conditions

Universal Responsibilities

- Adhere to the Rochester Motor Cars mission, vision and values in all situations.

- Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm

2. Employee Satisfaction

3. Financial Performance

4. Market Effectiveness

5. Ongoing Improvement

- “Grow people, make friends and do good.”

- Exhibit personal excellence by setting high standard of performance. Consistently meet or

exceed quality standards and requirements.

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality

automotive products and services. It is our mission to exceed our customers’ and employees’

expectations and maintain their loyalty for a lifetime.

Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k

and life insurance are offered to full-time employees.

Job description subject to change at management’s discretion.