Auto Claims Specialist

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: Addison, Texas; Atlanta, Georgia; OR Schaumburg, IL.

Zurich North America is currently hiring an Auto Claims Specialist and this person can work in our Addison, Texas; Atlanta, Georgia; OR Schaumburg, IL office.  This person will report to an Auto Claims Team Manager.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR


• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR


• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR


• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area AND


• Must obtain and maintain required adjuster license(s)


• Microsoft Office experience


• Knowledge of insurance regulations, markets and products


• Prior experience in auto claims handling, insurance claims, or related customer service field. Understanding of auto insurance policies, coverage, and state regulations.

Preferred Qualifications:

• Strong analytical, critical thinking and problem-solving skills


• Strong verbal and written communication skills


• Experience collaborating across work groups Ability to develop and maintain strong relationships


• Understands claims adjustment process and possesses ability to determine scope/exposure for losses


• Understands the use of vendors and how litigation strategies are developed


• Understands and applies financial and actuarial/reserving concepts.


• Familiarity with negotiation strategies and experience in suggesting alternative approaches

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Addison
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
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