Automation Manager

Key Responsibilities:

• Support Revenue Model: Develop and implement a paid support structure, clearly differentiating between billable services and standard support to generate new revenue streams.
  

• Customer Escalation Management: Take ownership of high-priority customer escalations, coordinate internal resources, and ensure timely resolution.
  

• Client Engagement: Work closely with distributors, integrators, OEMs, and end users to drive satisfaction and long-term growth.
  

• Operational Strategy: Design scalable support systems, implement tools to boost team efficiency, and align resource allocation with business priorities.
  

• Team Leadership: Mentor, coach, and manage performance for a growing team. Foster a collaborative and high-performing environment.
  

Qualifications:

• Education: Bachelor’s degree in Engineering preferred (or equivalent technical background).
  

• Experience: Minimum 5 years in robotics or automation (field support, application engineering, or technical services).
  

• Technical Skills: Strong knowledge of industrial robots (Yaskawa, Fanuc, or Kawasaki preferred); hands-on programming and integration experience ideal.
  

• Leadership: Demonstrated success managing technical teams and customer escalations; experience launching or managing revenue-generating programs (e.g., paid training or onsite support).
  

• Other: Must be adaptable, strategic, and customer-focused. No visa sponsorship available.
  

Why This Role:

• Work directly with the executive team to shape a high-impact initiative.
  

• Significant visibility and opportunity for advancement.
  

• Strong internal support and a collaborative leadership team.
  

• Rare weekend work; minimal travel.