Automation Service Engineer II

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. 

About the Role:
As the Automation Service Engineer II, you are part of a dynamic team that supports our two sites ( RedWood City & Palo Alto) and works on a variety of laboratory equipment including Automated Plasma Isolation (API) track system, liquid handlers & sequencers and is responsible for installations, maintenance & repairs etc. He/She must be detail oriented, have worked in a regulated environment (CLIA, CAP and FDA desirable), possess strong documentation skills (GDP) and strong communication skills, both written and verbal.

Essential Duties and Responsibilities:
•    Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time.
•    Monitor instrument metrics and advocate serviceability within cross-functional teams
•    Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system
•    Evaluate equipment performance trends to propose long-term solutions as needed.
•    Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins.
•    Contribute to the management of a maintenance and calibration system.
•    Help end-users troubleshoot issues
•    Provide service and support during normal business hours, as well as after hours and on weekends as needed.
•    Effectively communicate with third party service providers.

Qualifications
•    A BS degree in an engineering or scientific discipline with 2-4 years of relevant work experience.
•    Experience operating and troubleshooting Hamilton Liquid Handlers, Illumina Sequencers, Quadprint labelers, Bravo platform/heads, Multiflos, Precise robotic arms, Beckman Avanti J-15R centrifuges and other DNA quantification instruments are required. 
•    Experience authoring and executing PM, IQ, OQ, repair, and other service-related documentation.
•    Experience developing and leading training programs to provide knowledge-transfer to other engineers and lab personnel.
•    Experience working within a CLIA and GMP regulated environment.
•    Experience standardizing processes for scalability and sustainability.
•    Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
•    Liquid Handler programming experience is a plus.
•    Robotics experience is a plus.
•    Field service engineering experience is desirable.
•    Ability to take part in an on-call rotation with after hours and weekend responses as needed.
•    Strong communication skills (verbal and written)
•    Ability to work effectively in a team environment and build strong working relationships
•    High degree of initiative and self-motivation
•    Drive for continuous improvement
•    Experience with MS Office
 

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. 

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Redwood City, CA Primary Location Base Pay Range: $108,000 - $148,500 Other US Location(s) Base Pay Range: $91,800 - $126,225 If the role is performed in Colorado, the pay range for this job is: $97,200 - $133,650