Automation Team Lead

This role is a Team Lead position aimed at managing a team working with a blend of AI-focused project work, systems analysis, and consultation. This role requires the ability to leverage emerging technologies to optimize performance, drive automation, and improve outcomes and includes administration of basic and advanced system features according to technical competence and training.  You’ll work closely with senior management, technical teams, other stakeholders, and clients to deliver smart, scalable solutions that align with business goals.

The Automation Team Lead oversees the Automation team processes and day-to-day needs. This is a lead position involving Leadership of the process, Management of metrics and KPIs, and Accountability (LMA) responsibilities. The Automation Team Lead is partially responsible for personnel evaluations and performance reviews. This position reports to the Director of Managed Services.

Key Responsibilities:

• Review and maintain KPI dashboards and reports
• Run daily team huddles
• Lead and support related projects including data analysis, automation solutions, machine learning integrations, and AI tool deployments
• Develop and update knowledgebase for main Microsoft delivery platforms - Copilot Studio, Azure AI Foundry, Power Platform, SharePoint, etc. 
• Evaluate business processes and systems to identify areas for AI enhancement or efficiency improvements
• Collaborate with clients and internal teams to gather requirements and translate them into technical solutions.
• Design, document, and present workflows, data models, and system architectures.
• Coordinate with vendors and third-party providers for AI platforms, APIs, and integrations.
• Stay current on AI trends and recommend innovative solutions that align with client needs.
• Ensure solutions are scalable, secure, and aligned with industry best practices.
• Administration of client portal (CloudRadial) including research, development, and integration of features across all facets of the business
• Lead and support internal and client reporting needs, with a focus on BrightGauge and PowerBI.
• Evaluate tools and process to improve all facets of service delivery and efficiency
• Monitor and triage escalations. Assign to appropriate resource(s) as necessary.
• Administration of client portal (CloudRadial) including research, development, and integration of features across all facets of the business
• Administration of third party AI/Automation tools 

Qualifications:

• Solid understanding of AI technologies such as machine learning, natural language processing, and automation tools (e.g., Power Automate, Azure Cognitive Services, OpenAI APIs).
• Strong analytical and problem-solving skills.
• Experience with data modeling, process mapping, and business analysis techniques.
• Familiarity with cloud environments (Azure, AWS, etc.).
• Excellent communication skills—able to translate technical detail into client-friendly language.
• Ability to work across teams, including technical and non-technical.
• 3+ years of experience in a technical analyst, systems analyst, or AI project role—preferably within an MSP.
• Minimum 1 year experience leading teams of 4 or more people