South Shore CDJR is a fast-growing dealership. We are interested in employing a high energy customer-focused individual to lead our Express Lane Service Department to high levels of production and customer and employee retention.
You Need
- Several years Dealership Service Advisor experience
- Express Lane Experience
- High CSI and customer-focused
- Experience managing 15+ employees preferred
- ADP/CDK Dealer Services Experience a MUST
- Ability to work independently and be self-motivated
- Great attitude with high-energy personality
- Excellent employee coaching skills
- Professional appearance and work ethic
- Ability to work well in a sales and service driven environment
What We Offer
- Medical, Dental & Vision Insurance
- 401K Plan
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Above average industry pay
Responsibilities
- Hire, train, develop and motivate the service Express Lane staff and monitor their performance.
- Forecast goals and objectives for the Express department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service Express department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with our customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.
- Other duties/responsibilities may be assigned by our market management.
Qualifications
- Excellent written and verbal communication skills
- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service Advisor / Dealership: 5 years
- Clean and valid Driver's License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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