Automotive BDC Administrative Assistant (REMOTE)

You are the talent, we are the opportunity!

Vic Vaughan Toyota of Boerne is seeking candidates for the 100% REMOTE Service Business Development Center Admin Assistant position. We are looking for someone who possesses quality critical thinking skills and a team-building mindset. This job is for someone who is looking for a rewarding career with a company that treats its employees like family! Vaughan Automotive has a people-first mindset with the tools and resources to help you succeed.

Job Responsibilities:

? Prioritize department and department metrics

? Listen to service coordinator’s calls daily

? Prepping service coordinators’ calls for one-on-one coaching, ie, not following scripts, missed opportunities, customer service performance, etc., ready for management to coach

? Coordinating team meetings over Zoom

? Sorting through applicants and prepping potential Service Coordinator candidates for management interviews

Administrative Duties:

? Daily department reporting check-in and prep any missed daily metrics by agents for management escalation

? Update team numbers for reporting

? Create spreadsheets or outlines for management

? Analyzing numbers and coming up with contest ideas for the team to consistently improve department goals.

Job Qualifications:

? Admin Assistant or customer service experience

? Must be proficient on phones and computers, with strong skills in Excel and Google Sheets, Formulas

? Strong team player

? Professional and polite demeanor

? Friendly and outgoing

? Organized, detailed, and able to multitask

? Experience and knowledge in the automotive industry is a strong plus

? Being bilingual is a strong plus

Please submit your resume for consideration. Salary is commensurate with experience.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday